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Danielle La Shae Hamilton

Generalist/ Customer Service Professional

Summary

I am a dynamic and resourceful BA Drama graduate offering a solid academic foundation and progressive background in effective customer service, familiarity with tech terms, and general professionalism with a proven capacity to interface effectively with all levels of personnel and clients of diverse backgrounds. I able to employ cross-cultural sensitivity and awareness to liaise with clients and develop positive, lasting relationships with key stakeholders. I am knowledgeable and understanding of OFCCP process compliance as well as organizational communication and general administration. I also currently maintain a Secret Security Clearance with the United States Air Force.

AREAS OF EXPERTISE

  • Communication
  • Critical Thinking
  • Problem Solving
  • Customer Service

  • Knowledgeable in Social Media Marketing and Advertising
  • Conflict Resolution
  • Client Relations
  • Research
  • PowerPoint MS Office Suite

Work Experience

2016-05present

Aerial Porter

United States Air Force Reserve Command
  • I plan, schedule and process eligible passengers and cargo for air movement.
  • I load and unload passengers, cargo, and baggage moved on military and commercial-contract aircraft.
  • I am savvy at using computer  to provide in-transit visibility over passenger and cargo movement operations.
  • Support the Department of Defense's capability to move passengers and air cargo worldwide.
  • Supplement policies, direct personnel, and establish procedures to process, load, document, and report passengers and cargo transported by air, including paratroops and cargo moved using aerial delivery methods.
  • Ensure all cargo documentation, packaging, labeling and marking requirements, and border clearance requirements have been met.
  • Determine quantity and type of cargo to be loaded according to aircraft allowable cabin load. Select, assemble, palletize, and transport cargo loads to and from aircraft and storage areas.
  • Check cargo against manifests and annotate shipment overages, shortages, or damages.
  • Pack cargo parachutes, rigs airdrop platforms, and loads aircraft performing aerial delivery tactics.
2015-052016-06

Sales Associate

Landers McLarty Nissan
  • # 1 Volume Nissan dealership in Alabama
  • I used my social media presence to attract prospective customers
  • I developed buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
  • I was able to qualify buyers by understanding buyer's requirements and interests; I matched requirements and interests to various models.
  • I was able to close sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.
  • I provided sales management information by completing reports.
  • I was constantly up-to-date on job knowledge by participating in educational opportunities; reading professional publications

2014-082015-02

Banker Level II

Hancock Holding Company
  • I performed daily responsibilities to include cross-selling additional bank products, along with knowledge of opening and closing accounts, servicing customers, processing stop payments, wire transfers, telephone transfers, placing check orders, processing special instructions on accounts and performing general file maintenance.
  • I consistently executed the sales process and sought opportunities to deliver distinctive customer service on each client interaction.
  • I performed daily office responsibilities and tasks such as account transactions, account maintenance, customer correspondence, balancing consistently, balance and monitor cash items, order and prepare cash shipments, and collection items.
  • While customer service was important, maintaining a balancing record that is in line with policy was a must.
  • I was able to provide access and servicing to safe deposit box customers.
  • I was also responsible for referring sales opportunities to other lines of businesses.
2011-082014-05

Part-time Assistant Manager/ Inventory Specialist

Footlocker
  • High-volume store that generates over 1.3 million in revenue each year
  • I assisted the store manager in responsibility for the store
  • Increased efficiency by 15% over a span of 3 months
  • consistently created a welcoming environment for the customer by greeting and assisting, as well as quickly responding to customer inquiries and needs
  • I was excellent at driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
  • I was able to forecasts/reforecast business, focusing on productivity to meet sales goals
  • I assisted the store manager in partnering with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets
  • I enjoyed leveraging individual staff strengths, and created developmental plans to prepare all level positions for future growth within the organization
  • I assisted in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly
  • I managed and controlled shrink
2009-122010-08

Cashier

Walmart
  • I greeted customers as they arrived in the store and provided them with information regarding products and/or services
  • I took payment in exchange of items sold
  • I ensured that all checkout counters had enough cash
  • Processed credit card and check payments
  • I performed the duties of customer service representative when required
  • Maintained knowledge of store inventory and sales activities

2010-112011-12

Server

Ruby Tuesday
  • I welcomed patrons and customers as they arrived
  • Provided detailed information of menu items
  • Relayed orders to the kitchen and ensure that all orders are delivered on time

Education

2014-07Present

Secondary English Certification

Alabama State Department of Education
  • I prepared coursework and assignments for classes
  • I assisted with grading tests, essays and reports, and other writing assignments
  • While training, I held one-on-one conferences with students to keep them on track as necessary. I also met with parents or guardians to discuss students’ academic progress, remedial issues and behavior problems when necessary
2010-082014-05

B.A. Drama

University of South Alabama

• composed of two different areas of concentration: Performance and literature and composition
• explores the fiction, drama, and poetry of different cultures. It involves criticism of the literature being studied.
• Study writings from a number of different time periods and cultures or can concentrate on a deep understanding of just one area, such as Renaissance poetry or 20th-century French novels.
• can be studied as a source of psychological and social insight as well as an art.

Skills

A skilled communicator; able to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness.

An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.

An organized and detail-oriented manager, able to prioritize and delegate tasks effectively to ensure timely project completion within a team environment.

A dedicated and enthusiastic manager, able to motivate teams to perform at their best in providing excellent service and developing ongoing, profitable client relationships.

An experienced supervisor and trainer; able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while working toward common goals.

Strong meeting planning and facilitation skills; able to communicate effectively with all organizational levels, build relationships of trust and enlist the participation of team members.

Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor.