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Danielle DiNicola

Implementation and Client Support 

Work experience

Jan 2014Present

Implementation and Client Support Manager

3Pound Health
  • Perform QA testing on Patient Engagement Platform (web, iOS and Android)
  • Report bugs & Manage bug database
  • Work side by side with customers to ensure smooth adoption of software
  • Facilitate patient engagement and retention processes for clinicians
  • Coach and train team members, clients and users on software
  • Advise software team about needs of the users
Jun 2011Jan 2014

Virtual School Administrator

Progressive Expert Consulting
  • Primary contact for all incoming students for the SOFTS (Special Operations Forces Teletraining System– provides real time classes and tech support to special operations military personal via virtual classroom software.)
  • Responsible for student admissions, preparation and monitoring of upcoming class schedules of all 16 week online classes (over 100 total)
  • Coach and train team members and students on multiple virtual platforms
  • Proactively identify risks and obstacles and implement timely solutions


May 2009

Bachelor of Science, Business and Technology Management

Clarkson University

Concentration in International Business with a minors in Project Management and Economics 



MS Office, Adobe Photoshop, SAP, SharePoint, Blackboard, ANGEL, Zendesk, GitHub, Basecamp, Reflector, Panacea

Operating Systems

Windows 8, Mac OSX Yosemite

International Experiences

Study Abroad Experience

  • Traveled abroad to Singapore, China, France, Italy, and Greece.
  • Experienced the daily routines of diverse cultures while learning the business strategies of multinational corporations.
  • Enrolled in and completed courses relating to International Business.


Delta Zeta Sorority Xi Rho Chapter, Clarkson University              Spring ‘08 – Present

  • Served as a mentor to sorority members, as well as to other members of the campus community.
  • Demonstrated the ability to commit to difficult tasks and see them through until they are complete

Delta Zeta Alumni Association, President                                        Aug. ’09 – Present

  • Responsible for keeping alumni association members informed of current sorority activities.
  • Responsible for organizing events for alumni association members.