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Daniella Stepek

Customer Service Representative

Work History

2016Present

Guest Services

Sacramento State Aquatic Center

Operated cash register, computers, and phone

Helped customers with rentals and creating accounts

Took payments for rentals, rowing, members, private lessons, groups/parties

Provided visitors with information about Lake Natoma, Aquatic Center, Regattas and other events

Frequently used ParkPro, Excel, Word, Outlook for work projects

Sustained orderly arrangement of office 

Assisted all managers, coaches, and coworkers with any project, if needed

Filled out and filed essential documents

Sep 2012May 2015

Volunteer

Carmichael Kiwanis

I assisted in improving the  appearance of the La Sierra Community center.   

I participated in the set up of tables and chairs at the Taste of Carmichael, as well as served customers and assisted with clean up after the event. 

I helped with the set up and take down of the Easter Egg Hunt at Carmichael Park.

I directed runners and traffic in the California International Marathon.

I participated in the Caterpillar Crawl marathon at UC Davis for charity.

I wrapped Christmas presents at the Country Club Plaza while working in a fast-paced environment. 

I enhanced the  appearance of the Kiwanis Family House.

Jan 2014May 2015

Teacher's Aid

Del Campo High School

Answered phone calls and took down caller information 

Directed visitors to the correct office

Wrote and delivered passes for students

Maintained organization of office 

Answered questions from students, parents, and staff

Assisted other offices when needed

Operated office machinery

Updated students and staff of important news

Apr 2013Sep 2014

Volunteer

Cambridge Heights Elementary

Responsible for the maintenance and appearance of the cafeteria

Set up tables and organized food stations 

Prepared food at the Fall Festival

Worked game booths at the Fall Festival

References

1. Heather Wilhelmi (916) 278-2842

Operations Manager of Sacramento State Aquatic Center.

2. Rita Ball  (916) 200-6096

AP Literature/Film & Literature teacher. 

3. Maria Trappe (916) 971-5360 ext.0552

Computer Graphics/Web Design teacher.  

4. Carol Rebenstorff (916) 971-5660

Intermediate clerk typist (ICT) in the Del Campo Counseling Office.

Education

Aug 20152019

Bachelor of Science

California State University, Sacramento

In progress, GPA 3.5

Student Economics Association

Aug 2011May 2015

High School Diploma

Del Campo High School

GPA 4.0

Skills

Verbal and communication skills
Can work with short deadlines and under pressure 
Easily adapt to different environments
Openly express ideas and concerns with others
Experience with cash handling
Able to solve problems creatively 
Self-reliant and self-motivated
Works well as an individual and part of a team
Follow directions as they are asked