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After 18 years of management experience in both office & retail environments, I offer a diverse set of skills that can be applied in a variety of environments including administration, payroll, human resources & general management.



General Office (multiple offices in the Northeast Region), Personnel Management (drivers and remote offices as well as in office personnel), Project Manager for various projects, Retail Management (cash, billing, etc.)

Customer Service

Worked with internal and external customers nationwide to ensure exemplary customer service.  Experience with retail customer service.

Logistics & Operations

Scheduling with drivers and clients, updated customers, routed drivers based on client and geographical needs. 


Loading/Unloading trucks, use of pallet jacks & hand trucks, inventory control, handling special orders for customers.


Prep cook, some line cook experience, dishwasher, stock/inventory/ordering.

Microsoft Office

Word, Excel, PowerPoint, Outlook, 365

Other Software

Adobe Acrobat, Photoshop, Citrix Reports, Paylocity, Ceridian, Social Media

PC & Mac Platforms

Proficient in both PC and Mac hardware and software platforms

Work experience

Jan 2016Present

Web Search & Social Media Evaluator


Duties included using company specific software to evaluate web search & social media to improve the relevancy of the news feed for a leading global social media client. 

Using online technology, analyze and write copy for certain searches and media to convey effectiveness of the search or promotion to the public.

Jun 1999May 2015

Senior Dispatcher

Amerifleet Transportation

Duties included general administrative, data entry, customer service & IT support roles for internal and external clients.

Acted as a liaison in charge of maintaining relationships with a variety of organizations that provided leased vehicles to their employees.

Supervised and managed a team of drivers that coordinated the receipt and delivery of vehicles occurring in a timely and professional fashion.

Maintained and exemplified the company standards and culture of customer service excellence with a focus on "turnkey vehicle readiness."

Collaborated in a multidisciplinary team about vehicle damages, needs and modifications necessary in preparation for future deliveries.

Utilized critical thinking, professional development and problem solving to resolve high stress situations within a fast paced work environment.

Project manager for multiple accounts, which entailed logistics and billing.

IT support for the office team, including software training, installation, networking and general help desk situations.

Jan 1999May 1999

Prep Cook

Finn McCool's Tavern

Prepared sauces, appetizers, entrees and desserts.

Placed and received orders for food and other restaurant supplies.

Maintained cleanliness of kitchen and all cooking utensils.

Feb 1996Dec 1998

Assistant Manager

US Toy Company

Coordinated employee schedules.

Handled customer and employee relations.

Supervised daily operations along with store manager to assure quality customer service.

Maintained order entry to keep store merchandise stocked and anticipated upcoming seasonal items.

Warehouse duties included loading/unloading trucks using pallet jacks and hand trucks, organizing stock, sales floor replenishment, and monthly inventory counts.

Managed cash flow in regards to registers and daily withdrawals/deposits at bank. 


E-Commerce Certificate

Johns Hopkins University

Associate's Degree

Montgomery County Community College