Download PDF


My objective is to secure a responsible position, where my experience and skills will be an asset to the company.

Activities and Achievements

  • Honor Society (Renaissance Program) at Federal Way High School
  • Former student and mentor at American Colleges of MMA and New World Tae Kwon Do Martial Arts
  • Volunteering consultant for Junior Achievement

            -Taught Micro Economics at North Hill Elementary

            -Class: Mrs. Linda Grant


Currently a full-time student at the University of Washington in pursuit of a BA degree in Business Administration with a concentration in Managerial Information Systems.

Highlights of Qualifications and Skills

  • Over 5 years of excellent customer service - maintaining 100% customer satisfaction
  • Ability to work in structured and fast paced environment
  • Strong written and verbal communication skills
  • Work well independently or a dependable team player with flexible positive attitude
  • Self-motivated and confident in making independent decisions
  • Highly organized and able to meet changing deadlines
  • Extensive computer knowledge, including Microsoft Windows applications: Word, Excel, PowerPoint


Work experience

Aug 2009Sep 2011


JP Morgan Chase

Providing top-notch customer service by handling financial transactions accurately and efficiently. Maximizing all opportunities to help grow the firm by referring financial products and services for customer needs.


  • Handled 175+ financial transactions a day
  • Cash-Handled roughly 25k+ a day
  • Supervised ATM: Loaded cash and extracted transaction deposits
  • Referred 15+ financial products a month
  • Greeted and provided servicing for 40+ customers a day                                         
  • Established loyalty and long-lasting customer relationships
  • Provided strong customer service skills
  • Worked well in a team environment to service customers
  • Applied problem solving skills for customer needs
  • Worked easily within established polices, procedures, and guidelines
  • Provided strong listening and verbal communication skills
  • Detail-oriented and highly organized
  • Provided the ability to multi-task 
Sep 2006Sep 2009

Sales Associate


Providing the best customer experience and servicing. Being able to sell products without misleading customers and meeting daily quotas.


  • Imparted knowledge for 100+ products
  • Greeted and serviced 35+ customers a day
  • Prepared for inventory audits
  • Provided excellent customer service
  • Worked well in team environments
  • Followed procedures and company policies
  • Stocked and organized inventory


Henry Tran

Robert McGinnis

Tracy Au

Ligaya Choo