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Summary

An enthusiastic and talented professional with excellent customer service . Positive attitude and capable of working well under pressure. Constantly working hard to ensure that guests expectations are met and that their time spent is a memorable one. 

Education

Oct 1995Jul 2000

Diploma

Liceo Scentifico Collegio Poggio Imperiale

High School

Skills

Italian
Mather tongue
French
Spoken
Spanish
Written and Spoken
English
Written and Spoken

Work experience

Jan 2015May 2017

Receptionist

Town House Collections 7*
Receptionist & Private Events Duomo Milano- Managing the book, allocating guests and fully responsible for VIP special requests. Functioning as cashier and always involved in different area of the Hotel, a multitasking position.
Dec 2013Nov 2014

Reception Supervisor

Texas de Brazil American Steak  House (Yacht Club) Miami Beach FL

Supervise and coordinate the floor, predominantly customer service related activities but mostly of regulars, hence dealing with demanding clientele.

Oct 2010Nov 2013

Assistant Manager

Cafe' Sempione Lounge and Cocktail Bar

Supporting the Manager for all operational tasks. Daily briefings and training new employees.

Feb 2008Jul 2010

Business partner 

Living Colours Restaurant & Lounge -Milano-

Main responsabilities included organising Private Events

May 2004Sep 2008

VIP Supervisor (Lounge area and pool) Summer seasons only

Grand Hotel Cervo/Nikki Beach & Billionaire Club  -Sardegna-

Supervising all special guest requests and floor activities.

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