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Daniela Trevisant

Sales and Business administrator


Accomplished Sales and Business administrator Specialist experienced in turning excellent service and sales strategies into bottom-line results in customer loyalty and increased profitability. Solid background in providing outstanding service, building customer relationships and exceeding sales expectations. Proven success in generating store revenue and collaborating with team members on improving efficiency. Exemplary leadership ability with a drive to motivate and assist others while maintaining organizational objectives. Strong team leadership and committed to excellence through producing positive results and customer satisfaction. Self-motivated, punctual and reliable, and passionate about building lasting business partnerships and consistently exceeding expectations. Multi –lingual individual (Italian, Spanish, English and French), with 10 years’ experience in sales and business administration.

Work experience

Jun 2015Present

Credit and Collections Analyst

Micro Focus

  • Analyze financial statements, bank statements, trade and bank references to determine potential account’s credit worthiness
  • Analyze and monitor the credit quality of Micro Focus’ portfolio
  • Work with clients and internal departments, such Sales to ensure proper workflow
  • Collect on past due accounts; Utilize Collection System to generate reports for management • Improve DSO, bad debt and past due items
  • Cash allocations

Main Projects and Achievements 

Transition of the financial activities from the Countries to the Share Service Center in Dublin

Mar 2012Mar 2015

Account Receivable (AR) Analyst     

IBM ISC International Service Centre, Madrid, Spain

  • Responsible for monitoring and maintaining a portfolio of accounts, AR account reconciliations, customer calls, dispute resolution and account adjustments.
  • Building excellent client relationships resulting from my strong communication skills.
  • Working closely with customers regarding incorrect payments and discrepancy investigation.
  • Providing a professional service with regard to sensitive issues, answering questions and effectively dealing with both internal and external customer concerns.
  • Review of team collection techniques and providing subsequent feedback to management.
  • Chairing of monthly conference calls and communicating effectively with Sales Management team regarding status of customer accounts and account issues in need of escalation. Timely follow up to ensure efficient resolution.
  • Analysis of large amounts of data and the effective presentation of results.
  • Lead special AR projects and played a key role in several team projects.


Jun 2013Mar 2015

Sales Director and Beauty Consultant    

Mary Kay Cosmetic
  • elopment planning and opportunities.
  • Empower employees to take responsibility for their jobs and goals. 
  • Foster a spirit of teamwo
    • Developing strategy, tactics, sales plans and profit targets.
    • Identifying and reporting on business opportunities in target markets.
    • Representing the business at conferences, trade fairs and networking events.
    • Supervised a sales team of minimum 35 people and provided training-mentoring.
    • Minimum production of 8.100€ per month.
    • Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career dev
    rk and unity among team members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed.
  • Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and value of the organization.
  • Lead employees using a performance managment and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
Mar 2008Mar 2012

Supply Chain Analyst        

IBM ISC International Service Centre, Madrid, Spain
  • Performing multiple supply chain projects that will work collaboratively across the Supply Chain department to identify and recommend ways to streamline “end-to-end” process activities in a way that will increase customer value and reduce/eliminate non-value added activities.
  • Data Analysis and application of appropriate project management methodology to develop recommendations for process improvements.
  • Providing technological upgrades/automation suggestions for existing processes and systems, and support of the implementation of the recommendations.
  • Ensuring that work conforms to high technical and company standards and meets or exceeds all contract requirements and building and developing good relationships with internal stakeholders to ensure the supply chain strategies support the overall IBM ISC goals while meeting customer contractual requirements.
  • Effective presentation and communication of data to all levels of management.

Main Projects and Achievements

  • Massive Updates Robot Project: Supported and implemented the project of utilising a Robot for Massive Updates of Customer Master Record-database AS/400 which resulted in a time save of 35 hours per week, as well as an improvement of data workflow and increase in customer satisfaction.
  • Loss of Revenue Management Project: Responsible for identifying the need for a project review in order to avoid lost revenue and write offs. Detected the process gap, prepared the business case to justify the action plan and worked with high management to solve the issue.
  • Telecommuting Project: Promoted a “Working from Home” program which enabled the company to reduce costs and increase productivity while permitting employees to benefit from more flexible working patterns.
  • Task ID Project: Planned the creation of a single Task ID for different countries which enabled the company to reduce costs which resulted in €3,500 annual savings.

Additional Courses and Qualifications                

IBM Courses

  • Employee Talent project.
  • Basics of project Management - based on the Project Management Book of Knowledge (PMBOK).
  • BAO Business Analytics and Optimization.


Sep 2007Feb 2008

Cabin Crew          

Ryanair Dublin, Ireland – Madrid base
  • Overseeing the boarding procedures of passengers and carrying out pre-flight duties.
  • Selling products, advising customers on their choices and explaining products’ characteristics.
  • Completing paperwork, including writing a flight report once the flight landed.
Feb 2006Aug 2008

Administrative Assistant            

Council Office of Studies and European Resources, Salerno, Italy
  • Assisting management in the allocation and distribution of EU Structural Funds.
  • Helping management in the choice of projects and partners which would take part in them.
  • Aiding in the assignment of duties to partners collaborating in the projects and in monitoring the stages of the operations.



 Mother tongue Italian, extremely fluent level of Spanish (written/oral) and excellent knowledge of English (written/oral), Intermediate level of French.

IT Skills: 

SAP, Oracle, JDE, Citrix, Sun, Pivotal, As/400, Lotus, Lotus Communities, Cars, CDMS dispute database, Windows XP, Windows Vista, Outlook, Explorer.

Other Information

Clean Driving license. Car (B)

Additional Skills

Customer Service ·     Sales & Marketing Strategies ·   Conflict/Resolution ·       Team Development & Training ·  Strategies Customer Focused   · Leadership



Master International Trade and International Relations (Level II)    

Inforem, Madrid, Spain.



Master International Law     

S.I.O.I. - Società Italiana per l’Organizzazione Internazionale, Rome, It

Degree in International and Diplomatic Relations  

IUO L’Orientale University, Naples, Italy.