Customer Service Manager
Responsible for elaborating the department's Customer Service strategy in accordance to the company's values and targets. I manage all Customer Service Operations (setting up and monitoring service levels, forecasting staff and incidents volumes, cost control and efficiency). My key accomplishments are:
- Setting up the Customer Service Department from scratch.
- I enhanced customer satisfaction and established higher quality standards by designing a quality assurance program
- Increased efficiency and cut down costs by implementing self-service and various automations
- I am mostly proud of the team I built - united, strong and performing. I am supporter of creativity, independence and empowerment