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  • Warrington

Daniel Stokes

Account Management and Technical Support Specialist

Summary

Skills

Account Management/ Sales
Customer Service 
Technical Support 

Within a technical support position I have developed a tenacity for overcoming and resolving customer issues. I have a methodical approach to overcoming technical queries that has resulted in great customer satisfaction and time saving as I am quick to respond accurately and efficiently with results. I do not let pressure effect me negatively and I continuously provide excellent customer service.

IT

Fully IT literate with good operating knowledge of all Microsoft Office products including Word, Excel, Powerpoint etc. Through working as technical support lead, I have also developed a sound knowledge of most Windows operating systems including 7,10, XP and Vista and also Apple products too.

Education

Sep 2010Jul 2014

BA Hons Business Studies 2:1

Manchester Metropolitan University

This Business Degree involved a four year course incorporating a sandwich of academic studies and 12 month industrial placement. The core academic modules involved Ideas, Creativity and Entrepreneurship, Business Accounting, Business Research and Professional Skills, Managing People, Marketing Concepts and Planning, Operations Management and Decision Making.

Sep 2013Jul 2014

CMI Level 4 Award 

Manchester Metropolitan University

CMI Level 4 Award in Management and Leadership

Sep 2007Jun 2010

A-Level's

Culcheth College Sixth Form

5 A Levels: Media (Grade B), Law (Grade C), Business Studies (Grade C), General Studies (Grade D), English Literature (Grade D)

Sep 2002Jun 2007

GCSE's

Culcheth High School

10 GCSE's at grade C and above including Maths and English

Employment History

Mar 2016Present

WCCTV Service Coordinator

Wireless CCTV Ltd
Mar 2015Mar 2016

Northern Accounts Manager – Public Sector

Wireless CCTV Ltd

Core responsibilities in this primarily field role position included developing new business opportunities, provide bespoke solutions to customer demands, close deals and to provide technical support to customers within the Public Sector. 

Traveled nationally to identify new business opportunities and effectively managed a territory spanning across the North of the UK.

Planned and executed marketing strategies and events as directed by the Marketing Director including trade shows and conferences with thousands of participants. Cultivated business partnerships, built a successful pipeline and created new sales opportunities with both local authorities and private sector organisations.

Jul 2014Mar 2015

Business Development Executive

Wireless CCTV Ltd

This role dealt with the acquisition of new business and the development of existing customers from smaller clients to larger key accounts through individualised key account management. Within this role I researched opportunities within the public sector to generate leads for the field sales team.

Managed a region comprised of 220 local authorities and police forces. Forecasted and reviewed existing client contracts and created comprehensive reports for line managers and Directors.

Jun 2012Jul 2013

Customer Support/ Sales Administrator

Wireless CCTV Ltd

To provide on going technical assistance to customers in utilities, public sector and private organisations. This role was a 12 month position for my industrial placement whilst at University. To manage a database of over 3000 ongoing contracts, contacting customers and providing quotes to extend contracts.

Other Skills and Interests

I enjoy challenges and being outdoors, this is evident from my hobbies and interests that include many country pursuits such as clay pigeon and small bore rifle shooting, sea and course fishing, hill walking, mountain climbing, skiing and exploring cities around the world with my family. I am also a member of the local clay-shooting club. I have taken part and organised charity events to raise money for The British Heart Foundation, such events include the National Three Peaks Challenge. I hold a clean full UK driving licence and have access to my own transport.

References

Employment References will be given on request