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Work History

2015-02Today

Operations Lead

Google Switzerland

through Adecco at Operations Lead EMEA- 

  • Manage a team of  technology professionals. Train new staff, conduct performance reviews, and provide leadership and coaching, including technical development programs for team members.
  • Manage the day-to-day activities of the IT function. Manage and coordinate operational components of incident management, including detection, response and reporting. Prepare regular plans and resource capacity forecasts. Manage vendor relationships.
  • Deliver internal  customer service excellence. Ensure uptime, optimal performance and intended business value.  Develop strong relationships with internal customers to ensure a thorough understanding of business and technical objectives.
  • Work with business leaders to understand business direction and identify opportunities for optimization and process improvement.
  • Effectively prioritize and execute tasks in a fast-paced environment and operate in a globally distributed, matrix organization.
  • Managed with excellence projects in Europe, Middle East and Africa for Google Street View.
2013-052014-11

Wealth Manager

Globaleye
2013-112014-04

Senior Flight Coordinator

SAUDIA AIRLINES
Senior Flight Coordinator Ensure the safe and timely takeoff and landing of commercial and VIP flights. Duties include:-Coordination between air-traffic control and maintenance personnel.-Monitoring and maintaining flight records.- Sourcing and due diligence.-Management of the Operations and overseeing the outsourced team.-Timely production of statutory and internal financial reports.
2007-052012-09

Assistant Station Manager

Customer Ground Service
Assistant Station Manager Based on my previous excellent track record as Customer Service Agent British Airways, i was promoted and assigned for project development and management of the dedicated airport services for a budget of more than 2 millions francs. Responsibilities included- Leading and mentoring more than 30 agents to ensure compliance with safety and company policies.-Define tasks and resources requirements.- Plan and schedule shifts and tasks.-IT support and troubleshooting.- Control, reports and problems solving of any deviations.-Manage department budget.-Performing flights audits to ensure safety and regulatory compliance.

Education

20152016

Graduate Certificate in Intelligence Analysis

Australian Graduate School of Policing and Security 

Theoretical and practical foundation with a best practice approach to intelligence analysis 

20082011

Diploma of Higher Education in Business Management

The Open University Bachelor's degree

Focused on structured decision-making skills and address the key management areas of finance, marketing and leadership.

20112011

Certificate,Finance and Financial Management Services

Erasmus University Rotterdam

Advanced International Corporate Finance 

20112011

Internacional Finance Program

SBS Swiss Business School

Practical skills to understand and interpret complex valuations.