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Summary

Self-motivated Windows  System Administrator willing and able to learn new systems and adapt with
changing corporate environments.
Looking to bridge the gap between user support and security operations.

Work History

Consumer Reports

Apr 2016Current

Windows System Administrator

  • Builds and maintains systems hardware and system provisioning.
  • Handles complex support desk incidents; determines resolution action that will support operational and support staff needs.
  • Monitors daily system activity, verifies the integrity and availability of all hardware, server resources, systems and key processes,
    reviews system and application logs, and verifies completion of scheduled jobs such as backups.
  • Leads the evaluation, testing, and implementation of office network technologies and communication services, which include
    installing hardware, developing software, and writing procedures.
  • Handles new installations and move, add, change requests from end users.
    Supports telecommunications infrastructure and associated

Consumer Reports

Apr 2008Mar 2016

Senior Desktop Support Analyst

  • Review, analyze, and evaluate business systems and user needs. Supply second tier assistance for Application Development Analysts as deemed appropriate.  
  • Manage ticket queues and distribute items to technicians
  • Point of access for regional offices
  • Assist with complex problems and issue resolution.  
  • Run PCI credit card scans
  • Develop project testing and implementation plans.
  • Coordinate the development of IT policies, procedures and standard
  • s and maintain them based on the involvement of technology and organization.
  • Serve as project lead for IT research projects.
  • Assist IT management staff with the development and implementation of the organization’s technological strategic goals.
  • Research and test new technologies and provides recommendations as to the usefulness and compatibility to the organization’s current technology. •
  • Create project documentation on an as needed basis.

Consumers Union

Oct 2009Apr 2015

Security Officer & Board member

  • Position on the Credit Union Board managing credit-union computers and local area network.
  • eDiscovery of sensitive information
  • Installed encryption on client side and trained end users, showed them how public and private keys work

  • Worked with windows admins and security group for support, patching and shared drive creations.
  • Created secured folders on client and server shares.
  • Used private key to recover data when employee's where terminated
  • Installed app on client machines
  • Created recovery files for corrupted machines for date recovery.
  • Added machines into virtual groups for access to new blades such as AV and local disk encryption.
  • Secunia PSI -Ran for Windows and 3rd party apps patches.
  • Card Recon\Spider
  • Mask all cardholder data - automatically makes PAN data PCI-compliant within simple file types.
  • Quarantine – moves the specific file to a secure location and permanently erases the original.
  • Delete Permanently – deletes the detected data permanently.
  • Encrypt file – secures the file content using an AES protected zip file and permanently erases the original.

Damballa

  • Detect and analyze threats
  • Incident Response
  • Quarantine threats
  • White list known good resources

Consumer Reports

Jan 2007Apr 2008

Desktop Support Analyst

  • Configure and build machine images for deployment to new users.
    Assist in hardware installation, office technology build-outs, and enterprise system deployments.
    Established proficiency at troubleshooting and maintaining Windows PC workstations, both Operating
    System/software and hardware (Desktops: Dell; Laptops: Lenovo). Proven experience supporting Blackberry
    handheld devices in the enterprise .
  • Experience with iPhone, iPad and Droid devices

XL Group (Tek Systems)

Jun 2005Aug 2006

Desktop Support System Analyst

  • Desktop Support System Analyst II( Supported Windows XP shop of over 1200 users.
  • Provided level 3 phone supported and user VNC to remote into machines.
  • Performed adds, moves and changes for the company. Worked in a non admin environment.

UBS (AMC Contract)

Jan 2003May 2005

Support Technician

Desktop/Hardware Support Technician

  • Engaged in the process of imaging new machines for deployment to XP SP2 & user file backup using Ghost. Maintained and Supported HP Laser Jet Printers.
  • Used Remedy to open, close and update Tickets. Engaged in the operation of configuring new user accounts on Desktops and PC moves. Troubleshoot & Maintained Email client Outlook 2003 on Exchange Server. Installed Avistar

Bear Sterns (AMC Contract)

Jan 2002Dec 2003

Support Technician

Desktop/Hardware Support Technician

  • Engaged in the process of imaging new machines for deployment.
  • Engaged with limited administrative duties such as unlocking user accounts and changing passwords using user manager for NT 4.0.
  • Assisted in deploying an entire trade floor consisting of workstations, Laptops, local & network printers.

Education

Morris High School

19972001

High School Graduate

H.S diploma

Skills

Security Software

  • Damballa IDS
  • Bradford NAC
  • Symantec PGP
  • Secunia PSI
  • Card Recon
  • Checkpoint endpoint disk encryption
  • CCleaner
  • Combofix
  • Malware bytes

 

Software

 

  • Active Directory
  • Microsoft Office
  • Winstall
  • Oracle Applications ADP\HRP
  • Compusense
  • Citrix
  • DHCP
  • Citrix
  • Jira
  • SAMange

Operating systems

 

  • Windows Server 2003, 2008, & 2012
  • Windows 98
  • Windows XP
  • Windows 7
  • Windows Vista
  • Windows 8 & 10
  • Mac OSX 10.10
  • Ubuntu

Remote tools

  • Apple remote desktop
  • Team viewer
  • Remote desktop
  • VMware

Hardware

  • Dell laptops, desktops IBM laptops
  • Apple
  • LifeSize Video Conferencing Room\Team 220 series
  • HP printers
  • Cisco Voip phones

Certifications

Udemy

IT Security and Ethical Hacking

TBD

Comptia Security +


IT Infrastructure Library (ITIL) Foundation Certified

ITIL


Per Scholas Institute for Technology

Feb 2002Apr 2002

Comptia Network +


Per Scholas Institute for Technology

Feb 2002Apr 2002

Comptia A+


Help Desk Support for Citrix XenDesktop 5.6 and XenApp 6.5


Learning Tree

Deploying and Managing Windows® 7: Hands-On