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Objective:  To continue career and personal development in General Manager role

Work experience

2014Present

Sales Support Manager

Dicks Sporting goods
  • Store Leader of all logistics, operations, and customer experience processes.
  • Staffed and trained over 100 new employees and 4 managers to open new store in Santa Rosa, CA.
  • Trained over 15 new operation employees on best practices of all replenishment, receiving, and fulfillment processes.
  • Trained all store employees on best practices of customer experience and new company roll outs to ensure customer satisfaction was met.
  • District champion of all replenishment, operation, and logistic processes.  
  • Identified opportunities in company replenishment processes and communicated at store level to roll out more effective ways to deliver in stock sales floors.
  • Identified opportunities in company created backroom space and communicated at store level to rebuild backroom to ensure productivity was increased.
  • Store support for other district store in trailer unload process.
  • Identified opportunity in company trailer unload best practices and communicated at store level to ensure increased productivity of all associates and more in stock sales floors.
  • Trained team leader of operations to handle all PO, ship from store, fulfillment, and handling of environmentally sensitive materials was done according to best practice.
  • Created and fostered store culture around full and impactful merchandising and customer experience through daily recognition and on the spot coaching.es.
  • Managed all P&L metrics through financial accountability and improved process
20132014

Executive Team Leader Logistics and Operations

Target Corporation
  • Served as a leader by strategically thinking about how to develop and accomplish goals and effectively execute new initiatives and changes. -
  • Interviewed, staffed, and trained over 100 new Target logistics employees to open new store in Petaluma, CA. -
  • Conducted and participated in mass hire to staff new Target store in Petaluma, CA. -
  • Hired and trained 6 department managers to open new Target store in Petaluma, CA. -
  • Participated in new store planning sessions with Target Corporate to open new store in Petaluma, CA 2013. -
  • Partnered and solicited feedback from Target Corporate to map out entire stockroom to ensure adequate space management when receiving freight prior to new store opening. -
  • Partnered with Target distribution center to ensure successful freight flow prior to new store opening. -
  • Partnered with Target Market leaders to ensure that in stock levels were above 97 percent prior to new store grand opening. -
  • Delivered on financial goals by leading a culture of sales and financial accountability. -
  • Demonstrated awareness, engagement, and accountability of gross margin by developing a talented and motivated team. -
  • Actively participated in talent management process, by providing recognition, coaching on the spot, and providing meaningful feedback daily. -
  • Drove a safe and secure culture by encouraging safe behaviors daily. -Conducted annual reviews for all direct reports. -
  • Developed sales and business leaders though use of talent managment tools and individual leadership expectations. -
  • Ensured replenishiment processess with strong routines were in place in order to drive profitable sales. -
  • Ensured that all receiving and reverse logistics processes were executed in a timely manner including enviromentally sensitive materials, partnership with vendors, and direct store deliveries. -
  • Ensured that all trailer and backroom areas were clean and clutter free. -
  • Trained, developed and led presentation team to drive sales through impactful visual merchandising. -
  • Helped to create a team culture built on team first. -
  • Helped to develop succession planning for team members and team leaders in order to reduce turnover. -
  • Helped to lead a compliance culture through ensuring team member meals were given, minor laws were followed, and all safety issues were resolved. -
  • Evaluated staffing needs in order to ensure that logistics schedules were built with guests in mind in order to drive sales. -
  • Championed personal leadership development using company tools and programs and by giving and receiving feedback daily. -
  • Managed payroll daily to ensure financial accountability was met.
20112013

Executive Team Leader Sales Floor

Target Corporation

Executive Team Leader

  • Performed Leader On Duty tasks to ensure the entire team is productive and the store is meeting brand.
  • Trained and developed sales floor team in driving sales by creating amazing moments for guests.
  • Trained and developed sales floor team to engage and educate the guests in order to drive sales.
  • Evaluated performance results in order to identify opportunities and to create action plans so that performance goals were met.
  • Hired, trained, and developed 4 new team leaders to drive profitable sales through strong routines of filling the floor and modeling great guest service.
  • Trained team on utilzing new company tools in order to drive sales.
  • Trained and developed sales floor team to focus on high margin items when selling products to guests daily.
  • Held team accountable for accurate in stocks, pricing, and current signing.
  • Held position of district trainer for Executive new enrolls.
  • Held position of intern mentor for Sonoma State University.
  • Held position on district recruiting team to ensure district had full bench for Execuitve Team Leaders.
20102011

Team Leader Sales Floor

Target Corporation
  • -Department manager for all Health and Beauty products, Toy products, and bedding products. -
  • Trained and developed sales floor team to drive sales through great guest service. -
  • Ensured departments were full and impactful in order to drive profitable sales. -
  • Completed annual team member reviews/ -
  • Placed the importance on the guest first in order to drive sales.

Education

B.A

Sonoma State University

Political Science

Skills

Hiring, training, and team development

Inventory Management

Leadership

Customer Experience