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Daniel Rivera Jr.

Customer Service Representative/ Administrator

Work History

Jun 2014Nov 2015

Customer Service Representative

Synchronoss Technologies
  • Ability to resolve the customer’s problem with first call resolution
  • Deliver award winning customer service
  • Sales and sales negotiation
  • Data entry and document systems per customer requirements
  • Multi-tasking speaking with customers with data entry
  • Using multiple computer applications with client systems
  • Work in a fast paced environment
  • Work well under pressure
Nov 2014July 2016

Contact Center Agent

Iqor
  • Ability to resolve the customer’s problem with first call resolution
  • Deliver award winning customer service
  • Sales and sales negotiation
  • Data entry and document systems per customer requirements
  • Multi-tasking speaking with customers with data entry
  • Using multiple computer applications with client systems
  • Work in a fast paced environment
  • Work well under pressure
Nov 2010Mar 2014

Dental Assistant

Advanced Dental
  • seating patients in the treatment area
  • passing requested instruments to the dentist during dental procedures
  • sterilization and preparation of instruments
  • taking impressions of teeth for study models
  • polishing clinical crowns
  • providing assistance in the office with tasks such as appointment scheduling, record keeping, telephone management, and billing
  • ordering supplies
  • serve as office manager or receptionist, greeting patients and introducing patients to the dental practice
  • manage the business aspect of dentistry including bookkeeping, accounting, and money management
  • manage patient records, filing, and recall systems
  • assist the dentist directly at chairside with operative, oral surgery, orthodontic, and a wide range of other procedures
  • provide oral hygiene instructions, preventive dentistry & dietary counseling
  • assist with patient management by working with a wide range of population groups
  • perform laboratory functions such as pouring & trimming models, constructing custom trays and fabricating temporary crowns and bridges
  • assist with implementation and documentation of current infection control standards

Education

Aug 2009Jun 2010

Dental Assistant Certification

Drake College of Business

Dental Assistant 

Sep 1998Oct 2001

High School Equivalency Diploma

Elizabeth High School

G.E.D