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Summary

Quality emphasized, results driven manager who accepts complex assignments, meet deadlines and delivers superior performance. Is an expert and possesses knowledge in planning, developing, evaluating, and implementing programs. Operates with a strong sense of urgency to achieve goals and timelines of program. Thrives in the ability to adapt.

Core competencies:
Advanced Principles of Epidemiology, Advanced Community Health Statistics, Theoretical Concepts and Issues in Health Science, Curriculum Development and Education, Advanced Community Health Education, Advanced Health Promotion Risk Reduction and Project Management.

Work Experience

Sept 2017Present

Associate Director of Testing and Fleet Management

AIDS Healthcare Foundation
  • Responsible for the logistical and administrative operations of the department.
  • Member of the Senior Leadership of the Division.
  • Participates as a member of the Leadership team by making and directing policies, procedures, budget and program requirements to ensure goals and objectives are met for the Division and company as a whole. 
  • Provide program expertise and administrative knowledge to AHF's testing program nationally.
  • Serves on behalf of Director or Testing during absences. 
  • Provide on boarding training to staff nationally.
  • Oversees DHSP grant and ensures reports are completed and submitted.
  • Primary contact for medical and testing services.
  • Provides foundation to ensure all services provided are throrougly carried out efficiently across program for staff and clients/patients. 
  • Oversees DHSP grant and makes decisions on budget and staffing needs based on allocated grant budget and funds.  
  • Oversees budget modification towards grant and stakeholders. 
  • Establishes and updates program guidelines to ensure program goals are met.
  • Assess logistical needs and program barriers.
  • Develop systems to collect reports, data, and forms.
  • Prepares monthly program reports.
  • Discusses with other programs and inter-departmentally within the organization to improve overall approach to population at risk
  • Within the Division, oversees functions and staff of the fixed site and mobile testing.  
  • Represent testing program in internal and external meeting.
  • Organize and lead national testing events.
  • Explore, investigate and finds resolution to both external and internal clients of the program and within the Division. 
  • Ensure testing programs are following Quality Assurance protocols and policies.
  • Identify new testing sites.
  • Supervise staff during testing shifts.
  • Ensure that all managers are using all testing platforms appropriately.
  • Keep record of all vehicle incidents and accidents.
  • Plans and develop protocols and procedures for testing program nationally to ensure delivery of care and services to our clients are efficient within our ambulatory care testings sites for HIV/AIDS and STD's. 
  • Establishes community needs for HIV/AIDS health education and testing through evaluation of EMR, service planning areas, and communities with the highest risk factors. 
  • Management of EMR system (CHAMP) and logistical components of mobile units Fleetistics and Fleetio.
  • Implement IT tools, methods and support for troubleshooting with EMR system nationally. 
  • Establish division protocols, policies and procedures.
  • Conduct periodic quality assurance measures to ensure we are meeting contract requirements.
  • Develop and monitor meeting strategic goals and objectives within the organization and the Division. 
  • Develop and monitor the HIV/AIDS health education and testing by planning and developing policy and procedures to communities with the highest risk. 
  • Develop and monitor training strategies and programs.
  • Develop and monitor key metric to measure and report on all initiatives.
  • Ensures patients testing for reactive result for HIV or STD's are immediately given access to our services to improve quality of life. 
  • Assist in the development of abstract and quality data for submission to conferences and publications.
  • Ensures testing program is compliant to AHF standards, OSHA, and HIPPA.
  • Provides management reports on gaps in services or within program and aims to improve and lessen/remove gaps in care for client or staff efficiency. 
  • Deliver exceptional management skills to build a team.
  • Responsible and accountable for achieving the mission and operational objectives of the program. 
  • Identifies problems or issues with processes within and across other departments
  • Facilitates streamline delivery of services.
  • Establishes and maintains communication with vendors and all initiative/program stakeholders.
  • Develop a Fleet management strategy for AHF mobile clinics.
  • Develop and maintain a fleet database. 
  • Retain all records for staff personnel including corrective actions, write ups, and termination. 
  • Develop safety, maintenance, and prevention manual.
  • Evaluate data to improve findings and improve methods of approach in order to adapt to the dynamics of the community.
  • Plan, participate, and lead in HIV/AIDS related events in Los Angeles County. 
July 2016Sept 2017

Operations Manager - Public Health Division

AIDS Healthcare Foundation

  • Fulfills administrative duties for Los Angeles Public Health Division Management Team.
  • Provides programmatic duties for the Los Angeles Public Health Division Management Team. 
  • Member of the Senior Leadership of the Division.
  • Serves as the primary point of contact for services within Division to compliance and efficiency to program protocols. 
  • Management of programmatic, administrative and operational quality assurance processes, procedures and standards.
  • Assists Director of Operations during absences. 
  • Manages the daily office operations of Public Health Division.
  • Discussions within Division departments and programs to improve operational approaches to improve program. 
  • Manages building administration, maintenance and facilities.
  • Management of HIPPA and OSHA compliance with PHD. 
  • Primary liaison to AHF Public Health Division, AHF affiliates and partnerships. 
  • Collaborate with AHF Finance to provide appropriate recommendations and conclusions toward management of AHF and DHSP supply and services.
  • Oversees the non medical aspects of the Division nationally. 
  • Manage the maintenance of on and off-site HIV/STI test kit and condom storage facilities according to federal and county health regulations.
  • Oversees operations budget for Division and makes recommendations to Director of Operations. 
  • Management of PHD inventory, including condoms and test kits ensuring the maintenance of accurate inventory records.
  • Management of the division invoicing process for several programs and assist with financial allocations.
  • Submits accurate PHD inventory reporting.
  • Assist with contract and grant monitoring activities for all programs. 
  • Management of large volume and bulk deliveries of test kits and condoms. 
  • Management in maintaining accurate records of shipping and shipping documents.
  • Management of stock of supplies at PHD Sites, including office, cleaning, marketing, medical and testing supplies and assists in the submission of monthly supply requests to PHD Operations.
  • Provide technical expertise on EMR system troubleshooting and other AHF related software.  
  • Assists in collaboration and direction with all program partners and stakeholders to ensure project is being completed in a timely and efficient manner. 
  • Management of the order fulfillment of supply requests, including condoms and test kits, to PHD/AHF locations and AHF Partners.
  • Develop and negotiate AHF Public Health Division ancillary and 3rd party vendor service agreements.
  • Management of the deliveries of supplies within LA Metro areas and coordinates the distribution of shipments throughout the US. 
  • Management in ensuring cost containment in the purchasing of supplies for PHD Sites through price comparisons of third-party vendors.
  • Assist with collection of programmatic data for the division for quality assurance adherence and improvement. 
  • Management of PHD’s digital system and relevant applications.
  • Responsible for maintaining the security and confidentiality of records relating to clients’ personal information and status as a client.
  • Manages and coordinates with the reporting and submission processes of PHD testing data for AHF and Jurisdictional purposes.
  • Follows quality assurance policies and performs quality controls to ensure the integrity of PHD data reporting.
  • Manages staff credentialing and coordinating staff trainings.
  • Management of transfers and handles all HIV & STI specimens to Laboratories as necessary.
  • Coordinates with PHD Teams for the timely and accurate transport of specimens according to federal, state and local health regulations.
  • Coordinate and implement the quality assurance processes.
  • Evaluate program materials for target population to ensure cultural significance and relevance.
  • Develop, manage, and monitor Memorandum of Understandings (MOUs) with partners regarding distribution of supplies for HIV/AIDS and STD testing events nationally. 
  • Coordinate and implements services and requests within AHF infrastructure.
  • Develop and maintain systems and procedures pertaining to AHF standards, OSHA, and HIPPA.
Aug 2015July 2016

Quality Outcomes Specialist

AIDS Healthcare Foundation 
  • Implement AHF goals and objectives through quality based practice. 
  • Provide expertise on AHF related topics from incoming calls. 
  • Implement HIV/AIDS education programs through patient adherence techniques.
  • Provide expertise in HIV/AIDS education for incoming calls from patients.
  • Assist AIDS Healthcare Foundation organization in recognizing areas of patient needs.
  • Provide outstanding customer service to patients.
  • Respond to incoming calls with a positive attitude to help patients with their inquiry or complaint.
  • Analyze and monitor the "35 Day Report" to ensure patients who missed their refills get back into care.
  • Monitors deliverables from pharmacy branches nationally and assist with providing improvement /solutions to processes. 
  • Prepares presentations and reports for management by incorporating data from Microsoft Access.
  • Development of call center document process using Microsoft Access. 
  • Documents all call center demographics and reportable data for quality assurance purposes
  • Conduct quality analysis to support Quality Assurance Specialist and management.
  • Contributed in developing Call Center Policy and Procedure.
Apr 2014Aug 2015

Certified Pharmacy Technician

AIDS Healthcare Foundation
  • Processes medication orders or prescriptions; mixes pharmaceutical preparations, fills bottles with prescribed tablets and caplets, and types labels for bottles; assists pharmacist in preparing and dispensing medication.
  • Operates and uses appropriate techniques within systems for storage, preparation and dispensing of medicinal agents and follows the healthcare centers policies regarding medication preparation and labeling, controlled substances reconciliation and purchasing of pharmaceuticals and supplies.
  • Prepares and processes prior authorization forms for ADAP, AHF and Positive Healthcare.
  • Assists the pharmacist in the retrieval of accurate, concise, applicable and timely drug information.
  • Collects patient specific data for prescription and billing processing including but not limited to third party payers, delivery preferences, allergies, etc.
  • When processing prescriptions assures that the third party (insurance) adjudication process is complete in accordance with AHF protocol. Conducts audit of Cerner Etreby electronics claims log on a daily basis as part of the adjudication process.
  • Utilizes all available resources, including EMR (electronic medical records) and Medical Manager for purpose of verifying patient insurance information.
  • Receives and stores incoming supplies; counts stock and enters date in computer to maintain inventory records.
  • Cleans equipment and sterilizes glassware according to prescribed methods.
  • Helps maintain orderly, clean environment in the Pharmacy, including cleanliness of pharmacy stock and supplies.
Jul 2007Apr 2014

Certified Pharmacy Technician

Carson Pharmacy
  • Process and manage e-prescriptions.
  • Helps health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist.
    Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs. 
  • Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations.
  • Protects patients and employees by adhering to infection-control policies and protocols.
  • Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies. 
  • Maintains records by recording and filing physicians' orders and prescriptions.
  • Generates revenues by calculating, recording, and issuing charges. 
  • Ensures medication availability by delivering medications to patients and departments.
  • Prepares reports by collecting and summarizing information.
  • Contributes to team effort by accomplishing related results as needed.
  • Handle cash transactions via Western Union, Money Order, and pharmacy purchases
  • Support pharmacist in filling medications.
  • Call insurance companies in assisting with card errors, vacation supply request.
  • Submit TAR applications to MediCal.
Jan 2013April 2014

Intern

Community Alliance Network
  • Determine community needs for smoking cessation program/policy through investigation of existing data.
  • Evaluate existing data and determine appropriate material for designated target population and individuals. 
  • Establish priorities for the Community Alliance Network and city of Lake Forrest, CA by planning and developing a culturally sensitive smoking cessation program and policy.
  • Contribute in developing and implementing  a culturally sensitive smoking cessation program and policy in Lake Forrest, CA.
  • Assist Community Alliance Network in recognizing needs of a smoking cessation program and policy due to high rates of reported smoking from ongoing field surveys. 
  • Perform field surveys and document activities in workbook with emphasis on confidentiality.
  • Evaluate smoking cessation program by ensuring material is age/culture/literacy appropriate. 
  • Implement smoking cessation program and policy in the city by distributing education materials and asking businesses to adopt policy. 
  • Attends and meets on a monthly basis with Lake Forrest officials and Community Alliance management to discuss ways to improve promoting and implementing program. 
  • Contributed in assessing health program needs with limited resources to maximize efficiency.
  • Remained in contact with key community members to further strengthen community participation. 
  •  Established key members in community and built a strong relationship with local community figures.
  • Health education program fueled by theory and best practices.
  • Evaluate smoking cessation program and policy by meeting objectives and goals of Community Alliance Network.
Jun 2006Sep 2008

Certified Barista

Starbucks Inc.
  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues. 
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Delivers extraordinary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. 
  • Maintains a clean and organized work space so that partners can locate resources and product as needed.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
Jun 2004Jun 2006

Volunteer (Seasonal)

Harbor UCLA Medical Center
  • Respond to incoming calls. 
  • Provide guidance and walk through for patients in hospital.  
  • Provide assistance and additional duties as assigned.
Sep 2002Jun 2006

Community Organizer 

AADAP inc.
  • Conduct community prevention campaigns on alcohol, tobacco and other drug prevention.
  • Determines needs of South Bay community by investigating existing data on health needs. 
  • Establish needs of alcohol, tobacco and other drug (ATOD) problems by planning and contributing to ATOD education programs of AADAP inc. 
  • Assist City of Carson, CA and AADAP inc. in recognizing needs of community and potential target areas. 
  • Implement ATOD education program and materials in high schools and apartment complexes. 
  • Meet with community leaders (teachers and health professionals), City of Carson, and AADAP management to gain their support in promoting and implementing ATOD education materials and program.  
  • Transmit policy advocacy and mobilization through out the South Bay area. 
  • Provide expertise in ATOD education material and program by collaborating with AADAP community organizers.
  • Participate in volunteer based community coalitions.
  • Meet on a weekly basis for training, planning and leadership development activities.
  • Evaluate ATOD education materials and program by meeting goals and objectives of AADAP inc. 
  • Coordinate volunteer activities by recruiting volunteers from neighboring high schools to promote ATOD programs. 
  • Collaborate to host drug free events and drug prevention campaigns addressing youth issues.
  • Advise community organizer potential planning and implement methods for specific target populations. 

Education

Aug 2013Dec 2015

Masters of Science, Public Health

California State University, Long Beach
Aug 2006May 2013

Bachelors of Science,  Health Science 

California State University, Long Beach

Achievements

President of Health Science Student Association 

Projects:

  • Donations & Fundraising (2012-2013): Raise over $5000 in funds for campus school program
    • Sales of first aid kits (raised $4000 funds raised and HSSA kept 30%)
    • Equal Exchange catalog (raised $1000 funds raised and HSSA kept 30%)
  • CSULB Social Mixer 2012 & 2013 Long Beach, CA

Leadership:

  • Health and Human Services Department Coordination with other organizations:
    • Paul Rudd Beach Clean-up, Seal Beach, CA
    • Heart Walk 2012, Long Beach, CA
    • AIDS Walk 2012 Los Angeles, CA
    • Walk In No Shoes 2013, Los Angeles, CA
    • Festival of Colors 2013 Norwalk, CA
    • Alzheimer’s Walk 2012 & 2013 Irvine, CA
    • March of Dimes 2012 Newport Beach, CA
    • Health Fair 2012 Long Beach, CA
    • Health & Safety Fair 2013 Long Beach, CA
    • Best Buddies Friendship Walk 2013 Long Beach, CA

Certifications

2016Present

Basic 1 HIV Certification

State of California and Los Angeles County certification as an HIV Counselor to deliver preliminary and confirmatory HIV+ results and perform finger sticks and read and interpret HIV test results.
2012Present

Pharmacy Technician License

License Number 112977

Skills

Languages:

  • Proficient in Tagalog (speak and read)

Computer:

  • SPSS
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Calendar
  • Microsoft Access
  • Microsoft Publisher

References

Toni Espinoza-Ferrel, MPH Program Coordinator

714-376-1418

[email protected]

 

Phillip Chung, Regional Director of Pharmacy Operations

310-464-8241

19300 S Hamilton Ave Gardena, CA 90248

[email protected]

 

Stanley Chun, Pharmacist

310-328-0982

21720 S. Vermont Ave Torrance, CA 90502

[email protected]