Network Support Engineer
Red Road Networks
Red Road Albuquerque, NM Red Road Networks is a managed service provider located in Albuquerque, NM. We work with and for a diverse set of clients in Albuquerque, Santa Fe and Colorado Springs. These clients operate in widely varied fields of business, with an equally varied number of end clients to support at each business. 15 contracted clients with approximately 300+ users total.
- Create, manage and resolve a wide variety of support tickets.
- Answer emails, phone calls and on-site inquires. See short and long-term projects through to completion.
- Create, manage and resolve issues with backup systems(Macrium, Altaro, ShadowProtect).
- Update and write documentation on a variety of systems, processes and procedures.