Download PDF

Work History

April 2016Present

Stock Associate 

Pottery Barn 
  • Organize shipping and receiving.
  • Process and organize product.
  • Ensure the sales floor is stocked.
  • Assist customer with loading and unloading large items
  • Build and set up furniture for displays.
Jun 2015March 2016

CSA/GSC/Gate Agent/Ramp/ Station lead

Boutique Air
  • Assist passengers with checking in.
  • Load checked luggage.
  • Escort passengers to our air craft.
  • Ensure work areas and gates are secure.
May 2015Jun 2015

Barista

Starbucks

  • Create handcrafted beverages
  • Provide Outstanding Customer Service
  • Provide answers about drinks, products and services

Sep 2014May 2015

Medicare Specialist

Prime Therapeutics
  • Assist Medicare Members with their Pharmacy Benefits
  • Educate members about their account details
  • Run quotes on medications
  • Set up Service with PrimeMail
  • Explain the basics of Medicare Part D and its different coverage phases.
May 2011Jun 2014

Southwest Airlines

Southwest Airlines
  • Create bookings for Flight, Hotels, and Car.
  • Promote ancillary service such as the Rapid Rewards VISA, Early Bird Checkin, and Business Select.
  • Assist with changing flights, cancellations, and rebooking.
  • Explain TSA as well as Southwest's policies and procedures.
  • Help Customer with various questions and find answers and solutions.   
Nov 2009Oct 2010

Financial Advisor

Citi Group
  • Provide payment assistance to clients in financial difficulty.
  • Call clients who are delinquent and attempt to bring the accounts current.
  • Assist clients in sincere, kind, and non-threatening manner.
  • Explain the importance of trying to keep accounts from being sold to third party agencies.
Jun 2009Nov 2009

Stock Associate

Pottery Barn
  • Organize shipping and receiving.
  • Process and organize product.
  • Ensure the sales floor is stocked.
  • Assist customer with loading and unloading large items
  • Build and set up furniture for displays.
Jan 2008Aug 2008

Teller

WellsFargo
  • Help customers with deposits/withdrawals.
  • Promote the benefits of having a Wells Fargo account.
  • Promote the benefits of loans and investing options.
  • Promote the Wells Fargo credit cards.
  • Find solutions that help make banking more convenient such as wellsfargo.com.
  • Exchange currencies.
Jun 2006Jul 2007

Technical Support Associate II

T-Mobile
  • Troubleshoot advanced mobile phone issues.
  • Educate customers on known network, device, and system issues.
  • Configure “unsupported” phones to access the data networks.
  • Help with basic billing issues.
  • Troubleshoot Balckberry's and Windows mobile devices.
May 2004Jun 2006

Supervisor

ClientLogic
  • Track and follow agents statistics and performance.
  • Provide constructive feedback and support.
  • Ensure accurate time cards and punches times.
  • Be available to assist agents with caller support.

Education

20012004

High School Diploma

Estancia High School

General Education