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Summary

Hardworking and dedicated team-builder that demonstrates the ability to manage multi-unit assignments. Customer oriented professional that can take a company's mission statement and lead a diverse team to success. Passionate team and problem solver who welcomes the opportunity to take on new challenges. Creative and enthusiastic leader with 15 plus years of logistics and other varied management experience.

Work History

Sep 2015Oct 2016

General Manager

Fidelitone Last Mile

I managed a warehouse where we received, stored and provided both "white glove" home delivery for several high end furniture retailers as well as B to B delivery and installation for a major business machine company. I recruited and managed a fleet of employee delivery teams training the teams in client procedures and customer service. I had full P&L and budgetary responsibility I trained and managed DOT compliance, planning,routing, and execution of route changes and delivery zone efficiency.

Jun 2015Aug 2015

Regional Manager

DSI Logistics 

I managed multiple accounts for a major furniture retailer. Recruited and managed a fleet of independent contract carrier teams, training the teams in client procedures and customer service.  I had full P&L and budgetary responsibility and also trained and managed DOT compliance.  I also was responsible for planning,routing, and execution of route changes and delivery zone efficiency.

Jan 2014May 2015

Operations Manager

Diakon Logistics 

I managed multiple accounts for a major mattress retailer as well as oversight of 2 home appliance delivery accounts. I recruited and managed a fleet of independent contract carrier teams, training the teams in client procedures and customer service.I had full P&L and budgetary responsibility,I trained and managed DOT compliance, start ups at multiple accounts,planning and execution of route changes and delivery zone efficiency.

May 2013Jan 2014

Account Manager

UST 

I managed the home delivery service for a major appliance retailer. I recruited and managed a fleet of independent contract carrier teams Training the teams in client procedures and customer service. Full P&L and budgetary responsibility Trained and managed DOT compliance Planning, routing, and execution of route changes and delivery zone efficiency.

Sep 2012May 2013

Manager

Waste Management 

I managed the commercial routes and drivers. I also planned and conducted daily safety training. Managed employee drivers Planned new commercial customer procedures as well as streamlining existing accounts. Planned and executed efficiency goals Trained and enforced safety standards and goals.

Jul 2011Sep 2012

General Manager Assistant Manager

Protégé Delivery/Home Delivery Group/3PD Logistics

I managed the home delivery service for a major appliance retailer. Recruited and managed a fleet of independent contract carrier teams Training the teams in client procedures and customer service.  Full P&L and budgetary responsibility Train and manage DOT compliance Planning, routing,  and execution of route changes and delivery zone efficiency. I also managed the warehouse operation including inventory of goods and delivery accessories.

Mar 2011Jul 2011

Customer Service Manager

Liberty Transportation 

Managed a 28 truck account for a major appliance retailer Recruit and managed a fleet of independent contract carrier teams Training the teams in client procedures and customer service.  Full P&L and budgetary responsibility Train and manage DOT compliance.

Sep 2007Feb 2011

Operations Manager

Diakon Logistics

Managed a 20 truck account for a major furniture retailer Recruit and manage a fleet of independent contract carrier teams Training the teams in client procedures and customer service. I managed a full staff of routers and customer service reps.  Full P&L and budgetary responsibility Trained and managed DOT compliance Planning and execution of route changes and delivery zone efficiency.

Oct 2006Sep 2007

Shift Manager

Avis Car Rental

Supervise operations of car rental business at the Pittsburgh Airport starting as a service tech and working up to shift manager.

Oct 2004May 2006

Area Delivery Manager

Sears Home Services

I was assigned to 11 retail stores throughout West Virginia, 2 in Ohio and 1 in Pennsylvania. I trained and advised these operations to improve customer service and cost effectiveness. I also supervised contract adherence and performance as well as negotiating contracts with contract carriers.

Jun 2002Sep 2004

President

DGutowski Inc

I was an independent contract delivery provider for FedEx Home Delivery.

May 1994May 2002

Service Supervisor

Crown Mobile Systems Inc

I managed multiple service locations for emergency communication provider. We serviced multiple municipalities fire, police, EMS, and 911 centers.

Education

19821985

Associates - Culinary Arts

Community College of Allegheny County

This was a program sponsored by The Culinary Institute where I went to school while being an apprentice for 3 years.