This needs analysis was created from information provided in the Delta Financial Case Study, focusing on Rapid Instructional Design.
This job aid is based on the SMART style of giving performance reviews.
This lesson plan is for the ILT portion of the Team Lead Training.
This form was created for Team Leads to begin using during performance evaluations of CSRs.
This PowerPoint would be sent to Team Leads through BrainShark, to track progress and completion.
Instructional video for accompanying storyboard.
Storyboard for the instructional video.