This PowerPoint would be sent to Team Leads through BrainShark, to track progress and completion.
This form was created for Team Leads to begin using during performance evaluations of CSRs.
This lesson plan is for the ILT portion of the Team Lead Training.
This job aid is based on the SMART style of giving performance reviews.
This needs analysis was created from information provided in the Delta Financial Case Study, focusing on Rapid Instructional Design.
Storyboard for the instructional video.
Instructional video for accompanying storyboard.