Dec 2012 - Jan 2015
Independent Contractor San Diego, Ca Remote Technical Advisor-Responsible for providing email and chat support for clients using website editing software. Requires knowledge of HTML, Mac operating systems, Windows operating systems, iOS devices, and Android platforms.
Jul 2012 - Sep 2012
San Diego, Ca Admissions Counselor-Assisting with the recruitment of potential students. Informing, educating and assisting students with the enrollment process. Counseling students and efficiently matching them with a compatible degree programs. Mentoring students after enrollment to provide for a successful educational experience. Provided technical chat, email and phone support for self-service tools in online environment. Requires extensive problem-solving skills, clear and concise communication and the ability to be detailed oriented.
Customer Service Representative
Nov 2011 - Jul 2012
San Diego, Ca Customer Service Representative-Responsible for providing customer service for UnitedHealth Group patients in the specialty pharmacy. Involves creating mail orders for specialty medications, verifying pharmacy order status for patients, verifying claim status, initiating and explaining prior authorization process for patients and accurately explaining pharmacy benefits to patients. Requires knowledge of Medicare part D tiers and phases, medical terminology, pharmacy terminology, meeting quality assurance guidelines, HIPPA privacy and security rules and multi-tasking in a fast-paced, high call volume call center.
Technical Support Agent
Dec 2010 - Nov 2011
Time Warner Cable
San Diego, Ca Technical Support Agent-Responsible for providing technical phone, email and chat support to Time Warner Cable subscribers. Requires the ability to efficiently troubleshoot cable television, digital phone and troubleshooting wireless and high speed internet all within a timely fashion. Skills included are extensive analytical skills, meeting sales quota, meeting quality assurance guidelines, problem solving skills, familiarity with the CSG/ACSR system, and the ability to communicate clearly and efficiently in a high call volume call center.
Technical Support Representative
Sep 2007 - Oct 2010
Fort Worth, Tx Technical Support/Reservations Agent-Assisting customers by providing fare and flight information within required time restrictions. Also assisting travel agencies with sales support including, but not limited to, pricing fares, providing rules on fares and reissuing tickets. Requires proper phone etiquette, knowledge of the Transportation Security Administration's travel and security requirements, knowledge of geography, and the ability to work quickly and efficiently. Responsible for providing technical phone and chat support to home-based reservation agents. Provided coaching to the technical support team based on quality assurance guidelines. Requires extensive analytical skills, familiarity with all Windows based applications, knowledge of virtual private networks and troubleshooting with agents clearly and efficiently.
Customer Service Representative-Customer Service Representative
Oct 2006 - Mar 2007
Mather, Ca Customer Service Representative-Customer service representative for a pharmaceutical benefits management company. Assisting Caremark subscribers with refills through our mail order pharmacy. Verifying order status for mail orders placed through the Caremark network. Insurance verification. Researching claim information for subscribers. Assisting pharmacies with claim submission for prescriptions. Reviewing and assisting subscribers with explanation of benefits. Verifying eligibility status for our clients. Requires basic knowledge of pharmaceuticals, HIPPA privacy and security rules. The ability to work efficiently in a high call volume facility. Multi-tasking through various windows based applications.
Oct 2002 - Jul 2004
Sacramento, Ca Medical Transcriptionist-Transcribed radiology reports and other medical specialties, which include history, and physical, operative reports, chart notes and letters. Required medical terminology knowledge, proofreading and the ability to type quickly and efficiently.