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Data Entry | Document Creation and Maintenance | Editing and Proofreading | Equipment Maintenance | Executive and Board Relations | Executive Office Management | Executive Travel & Itinerary Arrangements | Appointment Scheduling | Knowledge of Office Equipment (Copier/Fax) | Administrative Support | Advertising / Promotions | Agenda and Event Coordination | Basic Secretarial. Accounts Management | Inventory | Reception Duties | Correspondence & Presentations | Multi-line Switchboard Operations | Public Relations | Alphanumeric Filing | Confidential Records Management | Bookkeeping | Business Correspondence | Client Services | Meeting Minutes | Budget & Expense Management | Call Screening | Mail Distribution | Research and Reporting | PC Operations/Data/Back-ups | Special Events and Project Management | Stocking and Supplies | Typing 95WPM | Direct Mail Campaigns | Schedule Coordination | Vendor Management | Billing Processes | Data Retrieval
Customer Service
Call Center Service Operations | Complaint Handling and Dispute Resolution | Data Entry & Records Management | Multiline Phone Use | Adaptability | Analytical Thinking | Depersonalize | Diplomacy | Humor | Negotiation | Efficiency | Listening | People Oriented | Empathy | Prioritization
Executive Assistant
Follow Direction | Work Independently | Accounting | Calendar Management | Client Relations | Designing and Maintaining Filing System | Developing Procedures | Errands | Event Planning | Multitasking | Travel Arrangements | Research | Purchasing | Work Well Under Pressure
Computer and Technical Skills
Computer assembling and maintenance | Troubleshooting hardware and software problems | Installing and configuring the peripherals, components and drivers | Installing software and application to user standards | Proficient knowledge of printer and cartage refilling | Configuring and troubleshooting desktops, laptops and servers | Familiar with hardware tools like servers, printers, VoIP, networking and telecommunications devices | Installed hard disks, cd drives, sound cards, CPU, memory, power supply, network cards, graphics card and other PC components | Troubleshooting of personal computers | Repair of personal computers | Backup Management, Reporting and Recovery | Disaster Recovery. Virus Protection and Eradication | Strong working knowledge of web technology; HTML, CSS, JavaScript, PHP, MySQL, Flash, search engine optimization, web server administration | Excellent sense of design | Operating Systems: Windows9x, Windows2000, Windows ME, Windows XP, Windows Vista, Windows 7 and 8, MS DOS, and Apple OS's | HTML Editing Tools: Macromedia Dreamweaver, Microsoft FrontPage, Adobe GoLive | Graphics Tools: Macromedia Flash, Macromedia Fireworks, Adobe Photoshop, Adobe PageMaker, Adobe Illustrator, 3D Max | Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express | Familiar with Applications like MS Project, Abode, MS Office Suite, Photoshop, Illustrator and MS Live Meeting
Marketing and Social Media
Analyze Consumer Demographics, Preferences, Needs, and Buying Habits | Gather Consumer, Competitor, and Market Condition Data | Use Statistical Software to Analyze Data | Build and Execute Marketing Campaigns | Analyze Campaign Progress and Results | Strong Understanding of Digital Marketing | Ad Campaigns | Blogging | Branding and Brand Marketing | Campaign Creation, Management, and Tracking | Community Building and Management | Content Management | Directing Traffic | Editing | Email Marketing | Image Creation, Editing and Management | Keyword Analysis | Media Creation (digital and print) | Pay Per Click | Personal Branding | Photo Editing | Podcasting | Search Engine Optimization | Social Media Monitoring, Marketing, and Publishing | Trend Spotting | Video | Video Editing | Web Marketing | Writing | YouTube | WordPress | TypePad | Twitter and Twitter Ads | Tumblr | StumbleUpon | Reddit | Pinterest | Live Writer | LinkedIn | Instagram | Google, Google+, AdWords, Analytics | Flickr | Facebook, Facebook page creation, ad design, and insight | Digg | Delicious
Graphic Design
Ability to Learn Digital Design Platforms Quickly | Adobe Acrobat | Adobe Creative Suite | Adobe Illustrator | Adobe InDesign | Adobe Photoshop | CSS | HTML | Flash | Color Sense | Aesthetic Sense | Creativity | Deadline Management | Layout | Photography | Presentations | Printing | QuarkXpress | Spacing | Composition | Typography | Design Strategy | Listening | Perceptive to Client Needs | Production | Storyboard Creation | Usability | Proofreading | Dreamweaver | Vision | Sketching | Working Independently | Written Communications

Work experience


Freelancer/ Graphic Design, Social Media Marketing, Photography, and Video Editing

  • Assisted with the development of advertising, marketing collateral, printed materials, and web graphics.
  • Focused on creating digital and print marketing materials for small to mid-sized businesses and local non-profit organizations.
  • Produced ad hoc projects involving web design, digital and print communication, and photography.
  • Created and produced a catalog of online graphics.
  • Produced multi-color flyers, bi-fold and tri-fold brochures, informational pamphlets, and user guide booklets.
  • Worked with clients to enhance content through visually appealing layout and enhanced text effects.
  • Participated in determining prospective subject matter for the publication.
  • Advised clients on aesthetic and technical aspects of reproducing artwork.
  • Designed eye-catching company logos and advertising materials.
  • Designed newspaper, magazine, and web ads; designed TV commercials.
  • Produced art for monthly basketball print publication, including complex, technical drawings, multi-colored graphs and charts, and full-color photographic images.
  • Created online brochures and catalogs.
  • Developed corporate web sites for start-up and established organizations.
  • Designed and produced a variety of ads, brochures, stationery, and other creative projects for local distribution.
  • Designed and adapted graphics for use on web sites.
  • Designed logos, presentation folders, brochures, and advertisements.
  • Granted complete design control measures for creating company web page.
  • Accountable for all site designing and updating for multiple clients.
  • Composed stories for travelogues and descriptions for travel guides.
  • Gathered information through interviews and investigation; developed angle or emphasis; wrote stories and articles.
  • Created and implemented successful social media campaigns for multiple clients.
  • Up to date working knowledge of major social networking technologies, blogosphere, and search tools. 
  • Captured images and shot videos as assignments dictated.
  • Photography and video equipment setup; site preparation for individual and commercial photo and video shoots.  
  • Process photographs including editing, resizing, retouching, etc... to ensure appropriate photo quality.
  • Video production including editing, sound adjustments, special effects, etc... 

Jan 2002Jan 2003

Office Assistant / Executive Assistant (Temp)

Meridian Kiosks
  • Conducted needs assessment surveys to indicate areas of improvement or problems.
  • Developed effective systems for accomplishing company goals. Systems included project management, customer service, accounts payable and receivable, shipping(including returns), and technical support.
  • The major goal of job was the structure and systems after initial sale by executives. Designed and implemented systems effectively in a timely manner. 
  • Trained office staff and provided tools they required to reach expectations and achieve objectives.
  • Established new procedures resulting in increased productivity and more efficient productivity within company.
  • Field technician for repair of malfunctioning kiosks (while training employee for field tech position). 

Office Manager / Executive Assistant (Temp)

Premier Power Generation
  • Conducted needs assessment surveys to indicate areas of improvement or problems.
  • Developed effective project management system for accomplishing project goals.
  • Established new procedures resulting in increased productivity.
  • Managed multiple projects and successfully achieved milestones, ensuring projects complied with all cost and scope specifications.
  • Closely coordinated job schedules and needs with all departments to ensure smooth operation.
  • Projected and forecast labor requirements and resources.
  • Prepared weekly project status reports
  • Facilitated weekly sessions and unit meetings to assess progress and resolve problems.
  • Extensive task definition, project management, and systems application experience.
  • Excelled in organizing, coordinating, and managing projects.
  • Streamlined company operations, identified more productive methods to achieve top performance, eliminated waste and reduced expenses.
  • Installed, Configured and Troubleshooting Office Network: server, work stations, routers and switches.
  • Provided network and intranet training to staff.
  • Maintained CEO's calendar - plan and schedule meetings, teleconferences, and travel. 
  • Improved office efficiency by implementing network, project management system, and introducing other time saving measures.
  • Planned and coordinated PR initiatives, business development events, partner retreats, holiday parties and more
  • Prepared and modified large cost proposals.
  • Analyzed and improved departmental operations.
  • Company Branding including logo design, business cards, letterhead, forms, advertisements, etc...
  • Designed, Developed and Implemented Company Web Site

Executive Assistant / Office Manager

Hurricane Productions
  • Established and maintained filing system, screened telephone calls, scheduled meetings, prepared documents, and drafted business correspondence.
  • Provided clerical and administrative support to executive partners.
  • Served as personal assistant for the owning partners of the company.
  • Coordinated travel itineraries for foreign/domestic travel.
  • Directed office management functions on a daily basis.
  • Provided administrative support for sales executives by managing accounts payable and accounts receivable functions, tracking account records, and maintaining a customer database and vendor files.
  • Managed and coordinated mail distribution, supplies, preparation of large mailings, office renovations & relocations, and all other administrative functions.
  • Supervised employees in daily job tasks.
  • Set up and managed several email lists.
  • Authorized petty cash, check distributions, and bank deposits.
  • Provided supervision and training of clerical support staff.
  • Oversaw payroll utilizing a payroll service interface program, including time card approval, calculation of weekly hours for each employee, and maintaining personnel files.
  • Organized computer data and reports in order for administrative staff to access information.
  • Handled complex issues and multi-task projects in a professional and timely manner.
  • Performed varied clerical functions, customer service, and administrative assistance.
  • Designed custom graphics and forms for web sites.
  • Registered domains, established email accounts, audited monthly web site reports and administered email servers. 
  • Quickly learned skills in web page layout and design; using FrontPage, hand coding HTML, and Photoshop. 
  • Web Site updates and revisions including content, graphics, and keyword optimization.
  • Trained in graphic design
  • Trained in search engine optimization
  • Successfully reorganized multiple sites incorporating learned SEO techniques to increase web traffic.
  • Applied design skills to web development tasks.
Apr 1996Nov 1998

Customer Service Manager

Prime TV Call Center
  • Managed a demanding and high-volume workload within a deadline-driven call center.
  • Average resolution of 550 inquires per week; consistently meeting performance benchmarks in speed, accuracy, and volume.
  • Provided scheduling for installation and/or repair of satellite equipment; worked with various contractors nationwide to schedule installations.
  • Researched accounts, answered questions, and worked with new customers.
  • Trained both new and existing personnel in company customer service protocol.
  • Researched new and followed up on existing disputes and problems.
  • Created operational procedures for customer service associates.
  • Developed and coached staff to maintain high levels of service and to meet department standards and goals.
  • Experienced in both customer service and supervisory positions.
  • Analyzed and improved departmental operations and procedures resulting in increased productivity.
  • Handled large call volume while maintaining accuracy, efficiency, and a positive friendly attitude.
  • Proven ability to interact effectively with clients and staff at all levels.
  • Worked closely with the sales, service, engineering, and shipping departments to meet the needs of the customers.
  • Solved customer problems and assured satisfaction.
Jan 1996Apr 1996

Customer Service Representative

Prime TV Call Center
  • Handled customer inquiries and complaints in a fast paced, high volume call center. 
  • Handled angry callers calmly and effectively by utilizing problem resolution resources within company and producing best option solutions for client while regaining trust. 
  • Daily communication with internal departments in accounting, field services, contractors, operations, and consumer affairs. 
  • Communicated information clearly and accurately
  • Built rapport with customers through effective and precise communication
  • Assessed client needs and recommended appropriate products and account modifications.
  • Trained in and maintained excellent interpersonal and communication skills; used in proven creative problem solving capabilities. 
  • Recognized for superior and timely follow-up on data input. 
  • Handled large call volume while maintaining accuracy, efficiency, and a positive attitude.
  • Promoted to management after taking on lead role; known for answering questions of new reps and handling particularly challenging calls. 

Delivery Driver/inside Sales

Papa John's Pizza
  • Served ordered to customers at window, counter, and delivery.
  • Operated cash registers and computer ordering software.
  • Prepared and served beverage, such as coffee and fountain drinks.
  • Prepared specialty foods, such as pizzas, fish and chips, sandwiches, and tacos, following specific methods, usually requiring short preparation time.
  • Sliced meats, cheeses, and vegetables, using knives and food slicing machines.
  • Prepared dough, following recipe.
  • Cleaned work area and food preparation equipment.
  • Measured required ingredients needed for specific food item being prepared.



B.A Psychology

Liberty University

Psychology with an emphasis on Christian Counseling

Jan 1993

High School Diploma

Peace Valley High School

Graduated top of the class, with a 3.96 GPA


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