Dana King

  • Panama City, FL

(850) 691-7012

Work History

Work History
Oct 2014 - Mar 2015

CSR

General Dynamics

  • Resolve customer complaints via phone
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Advise on company information.
  • Place or cancel orders plans.
  • Answer questions 
  • Suggest solutions with website malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Read from scripts.
  • Handle changes in policies or renewals.

Mar 2012 - Aug 2013

Secretary

Daisy Pickers
  • Arrange mail
  • Complete forms
  • Typing
  • Meeting notes
  • Make copies
  • Prepare mail checks
  • Operate office supplies
  • Using fax machines, copiers, and phone systems
  • Using computers for spreadsheet, word processing
Jun 2010 - Aug 2012

Care Giver

TLC Providers
    • Following the care plan as directed by supervising nurse.
    • Assisting with bathing and grooming - This can include but is not limited to: shampooing hair, finger and toenail care, brushing teething, and shower assistance.
    • Basic food preparation - From grocery shopping to actually preparing the food, it’s important to ensure the senior is displaying proper nutrition.
    • Medication reminders - Caregivers must assure that medications are taken at the correct time as directed by the doctor.
    • Light housekeeping – It’s important for caregivers to keep a safe and clean environment. Duties related to housekeeping will typically involve making the bed and and cleaning the bathroom and kitchen
    • Transferring the client – This refers to transferring the client from chairs, from the toilet, from bed, and to and from a vehicle.
    • Toileting – It’s important to assist with using the toilet to encourage comfort and prevent any infections
    • Transportation – If a caregiver has a vehicle and a driver’s license, it’s likely they will help to take the elder around to doctor’s appointment and other activities.
    • Monitoring changes in client’s health – When following the care plan, the supervising nurse will want to know if there are any changes in health that are concerning and that may need medical attention.
    Apr 2011 - Sep 2011

    Inventory Stocker

    Wal-Mart
    • Accept delivered packages and ensure proper amount is inside.
    • Unload merchandise.
    • Mark items with identifying codes, such as price, stock, or inventory control codes.
    • Stock shelves with unpacked items.
    • Ensure label is clear and visible.
    • Help customers fill orders.
    • Complete customers mail, Web, and phone orders by retrieving the ordered merchandise.
    • Compute price of merchandise.
    • Replenish inventory.
    • Ensure customer received product.
    • Replace damaged or missing products.
    • Work with salespeople on inventory and orders.

    Education

    Education
    Aug 1999 - Apr 2012

    High School Diploma 

    Rutherford High School 

    Website design

    Literature

    Mar 2010 - Jul 2012

    Associates in Information Technology/Networking

    University of Phoenix

    Web development (2010-present):  Managing ecommerce and account maintenance task. Flexibility and work excellence in providing IT support.

    • Courses:

     

    1. Managing of information systems,
    2. Analysis & design of information systems,
    3. Fundamental of programming with algorithms and logic,
    4. Intro to LAN technologies,
    5. Intro to WAN technologies,
    6. Intro to IT security

    • Objectives

    1. Phoenix university graduate offering a background in IT combined with internship experience as a helpdesk.
    2. Consistently recognized for technical troubleshooting skills used to rapidly and cost effectively resolve challenging technical issues.
    3. Quickly learn and mastered new technology, equally successful in both team and self-directed settings, and proficient in a range of computer systems, languages, tools and testing methodologies.

    Portfolio

    Skills

    Skills

    60 words  a minute, windows 9x/NT/2000/xp/2k3, vista, windows 7, windows 8, Mac OS, Ubuntu, MS project, MS Visio, MS office, Notes, PowerPoint

    Experience

    • Phoenix university graduate offering a background in IT combined with internship experience as a helpdesk.
    • Consistently recognized for technical troubleshooting skills used to rapidly and cost effectively resolve challenging technical issues.
    • Quickly learn and mastered new technology, equally successful in both team and self-directed settings, and proficient in a range of computer systems, languages, tools and testing methodologies.

    Detail-oriented, efficient and organized professional with extensive experience in various systems. Possess strong analytical and problem solving skills, with the ability to make well thought out decisions. Excellent written and verbal communication skills. Highly trustworthy, discreet and ethical. Resourceful in the completion of projects, effective at multi-tasking.