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Work experience


Client Services Manager

Taylor Smith Consulting
  • Championed HR Service Delivery for Fortune 500 accounts to provide turnkey business solutions that align to Benefits, Talent Management, Recruiting, and Employee Engagement.
  • Aligned with Sr. Executives on “Best Practices for Recruiting” to strengthen the client relationship and their ability to identify, develop, and deploy high-potential candidates.
  • Built a cultural foundation that fosters learning and development via a performance-driven environment, leading a 10-member team through authentic leadership and accountability systems. 
  • Analyzed and interpreted data/trends with respect to employee turnover, diversity, head count, and recruiting, training, and promotion planning.
  • Marketed and sold HR services, positions, contracts, and consultants as an ambassador for the company brand across numerous sectors and community resources.
  • Influenced policy development, long-term planning, budgeting, sales, business development, contracts, and account management to optimize cost-per-hire and time-to-fill.


Spreading The Word


  • Directed the digital marketing solutions strategy, partnering with clients as an expert advisor to ensure competitive positioning and a consistent look, feel, and tone across all customer-facing platforms.
  • Project-managed a holistic health fair; generated buzz and event traffic by establishing sound relationships with vendors, attendees, and sponsors to raise 6 figures.

Benefits Specialist/Communication Consultant

Aon Hewitt


  • Built long-term client relationships, collaborating with participants to deliver comprehensive, customized third-party HR benefits counseling on Health Care, 401(k), Medicare laws, and Pension plans.
  • Achieved 88% online enrollment, surpassing the 80% goal.
  • Instrumental in 80% of employees opting for generic prescriptions and/or the mail order program for maintenance medication, leveraging sophisticated advisory capabilities to create a program video.
  • Authored an all-employee article on Urgent Care Facilities vs. Emergency Room, saving client several thousand dollars in decreased ER claims.
  • Inspired employees and improved morale via clear, compelling documentation, and follow-through; advised leaders on the HR implications of employer-sponsored program changes on people management.
  • Collaborated with division heads to ensure effectiveness in servicing existing client relationships and played a key role in new business development and creation of marketing concepts and collateral pieces.

Senior Account Executive/senior Account Executive/account Executive



  • Managed a $1-million client account. Orchestrated a“ Customer First” framework and accompanying marketing strategies to move the business forward with growth and expansion of print operations.
  • Managed a $1-million client account. Orchestrated a“ Customer First” framework and Drove $100,000 for the agency through conception of an ad hoc program, representing $1,000-$10,000 in sales across multiple client locations.
  • Retooled processes and account-servicing platform for franchise business grand openings; cut billing cycle time and reduced errors by 30%.



Texas State University

Mass Communication and Organizational Communication