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Summary

Driven service-minded student with 2.5 years of restaurant and food service business. Proficiency in providing quality service to guests as well as an aptitude to learn how to work more efficiently both in front and back of house

 

Core Competencies

  •  Customer Service Delivery
  • Product & Quality Control

Work experience

20142015

Waiter/Host/Expo/Barback

HIS & HERS RESTAURANT AND HOOKAH LOUNGE

Worked in close collaboration with team members to ensure that customers received high quality of service, carefully taking orders, welcoming and seating guests, and monitoring quality and accuracy of order delivery.

  • Greeted guests, checked bookings and escorted guest to tables, consistently checking their requirements and providing response to their enquiries.
  • Presented menus, explained menu items and made recommendations along with assisting guests with particular food allergies and preferences to select items.
  • Served and cleared food following correct etiquette.
  • Checked orders for accuracy, quality and presentation standards.
  • Ensured guests drinks were made to their liking while maintaing a clean, well-stocked, visually appealing bar.
20142015

Line Cook/Expo/Dishwasher

CAFE SQUARE ONE

Provide high standards of customer service and financial transaction management while sustaining high levels of proficiency in the delivery of services in this busy restaurant.

  • Competently and accurately processed charges, produced bills and collected payments.
  • Recorded and monitored transactions in Square Register POS system to ensure delivery of prompt service.
  • Consistently monitored compliance with health and safety policies and procedures.
  • Kept a tidy workspace in the back-of house and ensured all needs of stocking in front-of house were met.
20132014

Expo/Cook/Dishwasher

LUCKY OLD SOULS BURGER TRUCK

Gained a broad base knowledge in all aspects of restaurant operations in back-of house.

  • Excelled in delivering high standards of customer service greeting and serving guests consistently anticipating needs and proactively offering guidance on menu items.
  • Monitored closely order quality and ensured company standards were maintained.
  • Checked processing of payments was accurately performed and efficiently resolved queries.
  • Recorded and monitored transactions in Square Register POS system to ensure delivery of prompt service.
  • Volunteered at Bridesburg commissary where food preparation and dishwashing took place to gain better understanding and knowledge of restauranteering from other businesses.

Education

Undecided

Community College of Philadelphia

First-year student looking to major in Digital Video Production and Media & Communications.