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Summary

I have an extensive background in corporate customer relations, and have prolifically created, developed and maintained matchless, long-lasting client relationships through rapport-building and heuristic solution management. I'm a results-driven professional with a track record of more than 15 years in diverse industries including: banking & finance, wholesale treasury management, corporate client relations, database administration, graphic design and web development.

Education

UNIVERSITY OF PHOENIX

Work History

Spa Manager

Seventh Wonder Holistic Spa
2016-06present

Handles management of staff and front desk responsibilities, performance expectations, client & guest service standards. Coordinate facility schedules to maximize usage and efficiency. Schedule guest appointments. Respond to customer inquiries or complaints in a timely manner. Develop and implement social media marketing strategies and website development. Friends of Hemming Park-Jacksonville, FL

Operations Director

Friends of Hemming Park
2014-102016-04

Overall operational responsibility of short/medium management of all resources. Worked closely with team members, vendors to ensure compliance and overall governance. Identified and managed risks, issues and dependencies. Managed park ambassador/maintenance staff. Worked with extensively with city government. Created a positive culture where the work can get done.

Recoupment Specialist/legal Assistant

Fidelity National Financial
2011-072013-02

Primary assistant and point of contact for two Claims Officers/Attorneys.
Performed research legal problems associated with title claims and provided timely support. Drafted various types of correspondence and engaged with outside counsel as needed. Performed clerical task and various accounting functions.

Accounts Payable Specialist

Fidelity National Financial
2013-022014-10

ACCOUNTS PAYABLE SPECIALIST Primary assistant and point of contact for two Claims Officers/Attorneys. Performed research legal problems associated with title claims and provided timely support. Drafted various types of correspondence and engaged with outside counsel as needed. Performed clerical task and various accounting functions.

Accounts Payable Specialist

Fidelity National Financial
2011-072013-02

Promoted to Accounts Payable Specialist in. Handled the day-to-day management of over 8 company subsidiaries. Coded, batched and processed a high volume of accounts payable and receivables along and prepared automated bank deposits. Processed month-end close and reconciliations. Handled check disbursements to multiple clients and vendors. 

Managing Partner

CIME4enterprises, Inc
2007-032011-07

Personal Service Representative

Fidelity Investments
2007-072007-11

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Data Entry Clerk

Residential Real Estate Review
2004-092007-02

Client Services Supervisor

Residential Real Estate Review
2005

CUSTOMER Advocate

select portfolio servicing
2003-032004-09

Personal Service Representative

First Union/Wachovia Bank
1995-122002-03

Corporate Services Analyst

First Union/Wachovia Bank
1998