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Dallas Leonard

EDGE Manager (Human Resources)


A Human Resources-Operations Management professional with five years of progressive experience in the resort-hospitality industry. Extensive experience with employee relations, budgets, capital project management, international recruitment, and business development.

Work experience

Jul 2013Jun 2015

EDGE (HR) Manager

Copper Mountain Resort

-Nominated and selected as a Top 10 Manager Under 30 by Ski Area Management Magazine.

-Administered the daily operations of a 542 bed - 321 unit employee services facility. Oversight included: $500K operating and 960K+ revenue budget, facility and building maintenance, housekeeping, cafe, conference space, theatre, security, office and parking allocations. 

-Led the housing team to a historic revenue year; exceeded the '13-'14 revenue target by 13% and 21% over prior year while balancing the budget. Projected to exceed the '14-'15 revenue target by 8%.

-Assisted the HR Front desk with new hire paperwork,  on-boarding, inquiries, HR compliance, and events and celebrations for up to 1,600 employees and 300 volunteers.

-Seasoned international recruitment, job fair, and outreach experience. Travelled domestically and abroad to recruit staff for on behalf of multiple departments.

-Collaborated with sales and services team to strategically develop and evolve low cost race-group and non-Copper employee lodging programs to drive sales during non-peak periods.

-Managed a two-phase $340,000.00 expenditure carpet renovation capital project. Assisted in the logistics, planning, and design of a $1.2M exterior capital expenditure project.

-Implemented strategies to reduce paycheck refunds when processing payroll deductions. Statistics reflect a 35% decrease over FY14 and 65% over FY13.

-Annually evaluated and revised the Handbook and Lease Agreement, office training SOPs, Housing web-page, online housing application, and Emergency Response SOP. 

-Collaborated with Woodward Copper Summer Camp in the planning and execution of camp lodging, security, and facility logistics; camp achieved 20% growth YOY since 2011.

-Developed and presented a Housing Culture Orientation for new employees which averaged 100+ in attendance YOY. 

-Ensured compliance of all local, state, and federal building regulations including annual fire safety inspections and adherence to the PUD.

Oct 2012Jul 2013

Employee Housing (HR) Supervisor

Copper Mountain Resort

-Led the Housing Team to exceed the '12 - '13 revenue target by 5% while balancing the budget.

-Managed a $93,000.00 expenditure bed frame replacement capital project.

-Collaborated with the Transportation Mgr in facilitating an employee focus group which led to positive and beneficial changes to the resort shuttle program.

-Organized and executed a 30 person employee Flash Mob for our 40th Year kick-off celebration.

-Evolved a successful Resident Advisor program which resulted in increased employee engagement and retention scores resort-wide.

May 2011Oct 2012

Employee Housing (HR) Coordinator

Copper Mountain Resort

-Led the Housing Team to exceed the '11-'12 revenue target by 13%.

-Processed bi-weekly rent deductions for 350+ in-house Copper Mountain employed tenants.

-Evaluated and reformatted the Employee Handbook and Lease Agreement to reflect updated policies. Implemented an online e-mail version to reduce paper consumption.

-Managed a $30,000.00 expenditure lobby renovation capital project in addition to the  replacement and installation of 300+ hallway and unit windows.

Oct 2010May 2011

Employee Housing (HR) Specialist

Copper Mountain Resort

-Provided customer service to 340+ residents and guests daily while adhering to guest service standards. Responded to e-mail/phone/in person inquiries, processed rent payments, and facilitated resolutions to roommate conflicts.

-Assigned roommates based from application criteria and allocated units accordingly.

-Coordinated short term lodging reservations for guests by phone and e-mail generating over $30K in revenue.

-Assisted resident advisors with planning and execution of 20+ employee events.



Bachelor of Arts

Southwestern College

Business Management and Marketing


Certificate of Proficiency

Auckland University of Technology

Organizational Management


Human Resources

Five years of progressive experience in the resort-hospitality industry. Ability to communicate and resolve complex performance, conflict, and crisis related issues with all levels of management in the absence of the HR Director and Sr. HR Manager.

Leadership Management

Experience navigating 18 direct reports, 60+ managers, and 500+ employees/residents in guest service, coaching, conflict resolution, HR compliance, training and development, performance evaluations, termination, and succession planning best practices.  

International Recruitment

 Drafting job descriptions, administering applicant screening, scheduling and conducting interviews, planning and executing job fairs, coordinating job placement, and negotiating job offers. 

Employee Relations

Ability to develop rapport with and engage employees to ensure performance success, growth, and retention. 

Capital Project Management

Successful project management experience and/or exposure to nearly $2,000,000.00 in interior/exterior building capital renovation projects.

Computer & Web Savvy

Competent in Microsoft Office Suite, Rent Manager Program, ADP Timesaver, ADP PayForce, Virtual EDGE Recruitment, Inntopia, Facebook, Instagram, and Twitter.

Volunteer Experience

-Copper Mountain Green Team Member, 2012-2015-- Collaborated in the development and implementation of Green initiatives to reduce the overall resort carbon footprint of Copper managed assets and properties. 

-Summit High School Pre-Collegiate Mentor, 2012- 2015--Mentored and supported first generation high school students in their pursuit to attend college.

-Colorado Special Olympics Volunteer, 2011, 2012, 2014-- Volunteer capacities included registration, course marshal, and table busser at closing ceremony.

-Homeless shelter in Atlanta, GA., 2009-- Duties included painting and structural updates to facility and prep/serving food in soup kitchen.

-Motuihe Island, New Zealand, 2008-- Restored vegetation and removed noxious weeds in preparation to become a bird sanctuary.

-Elementary School Dominican Republic, 2007-- Facilitated leadership curriculum to students and completed construction work on a classroom.

-Natural disaster recovery work in Greensburg, KS and Lake Charles, LA., 2006