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Daisy Chang

Ryerson Alumni & ASL Interpreting Student 

Education

20132016

American Sign Language English Interpreter Program 

George Brown College

A three year program that trains individuals to become American Sign Language - English Interpreters 

20142015

American Sign Language & Deaf Studies Certificate 

George Brown College 

Educated in American Sign Language and English including an orientation into Deaf culture and current social issues affecting Deaf people

20082011

B.Comm in Hospitality and Tourism Management

Ryerson University

Educated with a combination of both academic and applied education through participation in fieldwork, case studies, simulations, seminars and group projects. Courses provide a solid foundation in service and operational issues, plus strategic business management skills.

Regular attendant of IID (International Issues Discussion) series at Ryerson, a student-led forum discussing major events and issues in contemporary global affairs

Summary of Qualifications 

Communication 

  • Able to communicate effectively and clearly with colleagues, clients, and suppliers.
  • Possesses strong written skills essential in a professional environment
  • Committed to strong client and staff relations via excellent customer service (as exemplified by working as a part time banquet server at the Royal Canadian Yacht Club)

Organization & Management 

  • Highly systematized in preparation and maintenance providing both a clean and safe work environment
  • Displayed initiative and leadership in relaying customer complaints, needs and suggestions to supervisory staff
  • Demonstrated exquisite attention to detail when making food and drink recommendations
  • Highly punctual and dedicated to providing top quality service

Interpersonal 

  • Exhibited a very friendly outgoing personality to all customers and staff members
  • Responded to customer inquiries and meal orders patiently and calmly
  • Highly adept at anticipating client needs
  • Able to provide a very friendly and comfortable work environment for both staff and clients

Teamwork 

  • Excellent in working with diverse groups in a team environment
  • Consistently maintain a very professional degree of performance and interaction
  • Understands and cooperate well within the dynamics of a group
  • Flexible and adaptable in various group dynamics while remaining honest, objective and respectful of others

Computer 

  • Intermediate knowledge of Microsoft Word, Excel and PowerPoint and various email applications
  • Touch typist for 10+ years
  • Knowledge of Maestro Property Management System

Languages 

  • Fluent in English 
  • Conversational Chinese - Shanghainese 
  • Working knowledge of American Sign Language 

Work experience

May 2015Aug 2015

Office Assistant 

Learn Safe Driving Academy 
Sep 2012Jun 2015

Peer Notetaker 

George Brown College 
May 2014Aug 2014

Banquet Server 

Palais Royale 
May 2013Aug 2013

Banquet Server 

Rovey Service Group 
Jun 2011Mar 2012

Guest Service Agent 

Bond Place Hotel  
May 2010Aug 2010

Server 

Royal Canadian Yacht Club 

Contact 

3810 - 85 Thorncliffe Park Drive

Toronto, Ontario

M4H 1L6 

Home: 416-421-3488

Mobile: 416-833-1922 

References