Daisy Chang

  • Toronto ON
Daisy Chang

Ryerson Alumni & ASL Interpreting Student 

Education

Education
2013 - 2016

American Sign Language English Interpreter Program 

George Brown College

A three year program that trains individuals to become American Sign Language - English Interpreters 

2014 - 2015

American Sign Language & Deaf Studies Certificate 

George Brown College 

Educated in American Sign Language and English including an orientation into Deaf culture and current social issues affecting Deaf people

2008 - 2011

B.Comm in Hospitality and Tourism Management

Ryerson University

Educated with a combination of both academic and applied education through participation in fieldwork, case studies, simulations, seminars and group projects. Courses provide a solid foundation in service and operational issues, plus strategic business management skills.

Regular attendant of IID (International Issues Discussion) series at Ryerson, a student-led forum discussing major events and issues in contemporary global affairs

Summary of Qualifications 

Communication 

  • Able to communicate effectively and clearly with colleagues, clients, and suppliers.
  • Possesses strong written skills essential in a professional environment
  • Committed to strong client and staff relations via excellent customer service (as exemplified by working as a part time banquet server at the Royal Canadian Yacht Club)

Organization & Management 

  • Highly systematized in preparation and maintenance providing both a clean and safe work environment
  • Displayed initiative and leadership in relaying customer complaints, needs and suggestions to supervisory staff
  • Demonstrated exquisite attention to detail when making food and drink recommendations
  • Highly punctual and dedicated to providing top quality service

Interpersonal 

  • Exhibited a very friendly outgoing personality to all customers and staff members
  • Responded to customer inquiries and meal orders patiently and calmly
  • Highly adept at anticipating client needs
  • Able to provide a very friendly and comfortable work environment for both staff and clients

Teamwork 

  • Excellent in working with diverse groups in a team environment
  • Consistently maintain a very professional degree of performance and interaction
  • Understands and cooperate well within the dynamics of a group
  • Flexible and adaptable in various group dynamics while remaining honest, objective and respectful of others

Computer 

  • Intermediate knowledge of Microsoft Word, Excel and PowerPoint and various email applications
  • Touch typist for 10+ years
  • Knowledge of Maestro Property Management System

Languages 

  • Fluent in English 
  • Conversational Chinese - Shanghainese 
  • Working knowledge of American Sign Language 

Work History

Work History
May 2015 - Aug 2015

Office Assistant 

Learn Safe Driving Academy 
Sep 2012 - Jun 2015

Peer Notetaker 

George Brown College 
May 2014 - Aug 2014

Banquet Server 

Palais Royale 
May 2013 - Aug 2013

Banquet Server 

Rovey Service Group 
Jun 2011 - Mar 2012

Guest Service Agent 

Bond Place Hotel  
May 2010 - Aug 2010

Server 

Royal Canadian Yacht Club 

Contact 

3810 - 85 Thorncliffe Park Drive

Toronto, Ontario

M4H 1L6 

Home: 416-421-3488

Mobile: 416-833-1922 

References

References