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  • Phoenix US-AZ

Dahlia Steensen

Reconciliation Specialist


As an accomplished Tenant Services/Operations Administrator with extensive commercial real estate/property management experience, I offer seventeen years of expertise working for four property management industry leaders and the Performing Arts Center of Los Angeles, featuring the Walt Disney Concert Hall

Proficient in Microsoft Office, Yardi (Procure to Pay) Contract Administration, Angus and certified with DataStream for MP2 (work orders).  Conversant in MRI, Oracle, SAP and SalesForce. Adept in insurance claim reporting, filing and personal injury investigation

Work History


Oct 2015Present

Reconciliation Specialist

Reconciliation Specialist supports a region of over 700 properties, accountable for the preliminary review of all supporting documentation for their regions common area costs, real estate taxes, and insurance. Responsibilities also include building positive relationships with our landlords, ensuring lease requirements are met in a timely manner and within the budget constraints, as outlined in the lease.

Collect, verify to lease and prepare audit packets for Lease Analysts, for all Common Area Maintenance, Insurance, Real Estate Tax invoices, Landlord GLA calculations, tenant rolls, and any other additional supporting documentation required for the audit.

Maintain tracking and monitoring devices, i.e., spreadsheets and reports. Enter and update data pertaining to reconciliations for Common Area Maintenance, Insurance, Real Estate Tax.

Prepare and requisition payments for annual budgets resulting in an increase or decrease of monthly Common Area Maintenance, Insurance, Real Estate Tax payments within the guidelines established per the lease.

Respond to Landlord inquiries related to reconciliation audits and payments due or credits taken.

Proactively reach out and follow up with Landlords on a weekly basis regarding NNN package needs.

Research and prepare NNN information for more than 150 estoppels per year resulting from landlord refinance or sale of the property.

Assist in the annual recovery process by identifying sites with remedies outlined in the lease, writing letters to Landlords and ensuring receipt of any required outstanding items.


Feb 2014May 2015

Real Estate Services Administrator

CBRE Phoenix, Arizona Real Estate Services Administrator Performed a variety of administrative tasks for assigned staff including but not limited to phone support, draft, preparation and distribution of correspondence, expense reporting, calendar and scheduling, meeting coordination, filing and copying, etc. Maintained tenant, vendor and property files, including insurance certificates, in accordance with prescribed standards. Dispatched Engineering, Security, Pest Control and Janitorial staff, scheduled and assigned work orders Administered accounts payable and accounts receivable. Utilizing Yardi Procure to Pay, coded invoices, processed purchase orders/exhibit Bs and produced contracts.

Cushman and Wakefield

Nov 2013Feb 2014

Property Administrator

Phoenix, Arizona Property Administrator Acted as the first point of contact for tenant service calls, requests and issues Direct tenant service requests to the appropriate department for resolution including Engineering, Janitorial and vendors Processed and logged tenant work authorization and tenant service requests in ANGUS Monitored outstanding requests to ensure that work is completed Monitored vendor adherence to building standards and ensure all COIs and SLA's are compliant Assisted property management with day-to-day operation of the property in accordance with policies/procedures, management agreements, and client needs Weekly coding and processing of invoices, data entry into MRI accounting system and requesting W-9 forms from new vendors in order to set them up in accounting system Towers Watson

Towers Watson

Jun 2012Nov 2013

Office Services Associate

Phoenix, Arizona Office Services Associate Provided reception support Handled Finance directives related to AP and Procurement Scheduled conference rooms; maintained and set up conference room audio-visual equipment Supported Business Continuity efforts Maintained network drive documents, update phone lists, maps, Security Badge issuance Responded to facilities related issues(e.g. lighting, HVAC, furniture repairs, etc.); miscellaneous other duties

Performing Arts Center of Los Angeles, County

Jan 2002Jan 2008

Building Services Coordinator/Office Manager

Los Angeles, California Building Services Coordinator/Office Manager Managed Call Center for Music Center campus(Walt Disney Concert Hall, Dorothy Chandler Pavilion, Ahmanson Theatre and Mark Taper Forum) Acted as the first point of contact for tenant service calls, requests and issues Introduced DataStream MP2 Software Program March 2002 process all tenant requests/work orders and maintain monthly Preventive Maintenance Program Dispatching of Engineers Reporting, in conjunction with Insurance carrier, all slip and fall incidents on behalf of the Music Center Event Scheduling i.e. coordinate facility requirements, furniture moves and additional electrical requirements Processed Monthly Labor Profile Reports for Engineering Department

Promoted to Building Office Manager in 2007 Managed Administrative Assistant and three Music Center Mailroom personnel AP for Building Services Office and Engineering Department Engineering Payroll-Local 501


May 1998Nov 2001

Property Receptionist/Administrative Assistant

Los Angeles, California Property Receptionist/Administrative Assistant Acted as the first point of contact for tenant service calls, requests and issues Input tenant requests utilizing the JONES LANG LASALLE tenant Request System(Call Center) Processed purchase orders for services provided by various outside vendors, utilizing the JONES LANG LASALLE tenant Request System Scheduled conference room reservations, helicopter tour landing/takeoff and coordination of service requests for banquet rooms located in the facility restaurant, Windows Bar and Grille Typing correspondence for all Management staff and visiting company VP Sorting incoming mail by office department Maintained tenant lease files and insurance certificates Monthly editing, publication and distribution of Property Report and Accounting Financial reports for Los Angeles, and San Francisco


Dec 19961997

Administrative Assistant/Operations Manager

Los Angeles, California Administrative Assistant/Operations Manager Served as first point of contact for tenants, and vendors calling or visiting the Property Management office Efficiently operated office switchboard; providing prompt, courteous and knowledgeable assistance Typing correspondence for General Manager, Operations Manager and Security Department Maintaining tenant, vendor insurance certificates, lease and contract files for building office Dispatching day porters, engineers and outside vendors for various tenant requests Successfully assumed Operations Manager position in during their Maternity Leave


Sep 1994Dec 1996

Property Administrator

INC. Los Angeles, California Property Administrator Acted as the first point of contact for tenant service calls, requests and issues Resolved complaints from tenants, vendors and public Assisted Marketing department in direct mail campaigns and coordination of tenant holiday events Introduced radio dispatching for Security, Engineering and Janitorial departments Input tenant requests into the PREMISYS Tenant Service Request system(work orders) Sorted incoming mail by office department Typed correspondence Property Management Assisted Accounting Department with AP coding Coordinator for all events and tenant meetings in the North Tower conference center


Jun 1989Sep 1994

Property Receptionist/ Administrative Assistant

Los Angeles, California Property Receptionist/Administrative Assistant Acted as the first point of contact for tenant service calls, requests and issues Worked in tandem with Engineering, processing work orders and dispatching via radio Assisted Accounting department with AP coding Assisted Marketing department with special events and direct mail campaigns Maintained tenant Lease filing system.