David Brattain

Reporting to the CIO, currently provides executive leadership and technical vision, directing all enterprise application support, enterprise voice and data networking, tactical service desk support, computer operations, systems programming and systems administration for the global organization currently processing in 5 states in the US, Canada and 5 European countries.

§Currently leading an organization of 200+ worldwide. Annual capital budget 10M+, O/E 15M+.

§Led the development of an integrated global infrastructure processing environment involving 5 major US cities and 5 European countries, enterprise voice/data networks and complex enterprise systems.

§Led infrastructure consolidation effort implementing virtualization technologies in the SUN, Intel and mainframe environments utilizing VMWARE and blade technologies. This resulted in a 70% reduction in hardware footprints, a 30% reduction in data center cooling and power requirements and significant reductions in provisioning timeframes. This infrastructure includes Stratus, Tandem, SUN, Linux, Windows and IBM Mainframe ZOS, EMC & HP Storage technologies.

§Led infrastructure and data remedial efforts that resulted in successful year over year compliance with, CISP/PCI, GLBA and OCC audit requirements, included all levels of data encryption, multi-layered firewall infrastructure, two factor authentication, system upgrades, policies, processes and automation relative to systems service management. 

§Implemented ITIL based tactical support model, and automation of tactical support and operations and consolidated tactical support and computer operations, into an integrated Systems Management Facility. Fully implemented CA Unicenter Suite and automated incident/problem, asset, change, release, performance, service level management processes. Fully automated distributed batch processing and software delivery processes.

§Directed the development and delivery of a series of new applications Single-point of Service (SPS), Single-Point of Entry (SPoE), Risk Management System (ARMS) as well as the development of Web based, client facing applications.

§Directed the successful conversion of over 750,000 merchants to the Elavon processing platform.

§Directed the development of key application solutions in the credit underwriting and customer care organizations utilizing J2EE, WebSphere, ETL and EAI technologies. Led the effort to convert development to the SOA architecture, building a library of reusable objects.

§Directed project efforts to re-engineer the project management, quality assurance and production support processes, tools and organization to PMP level standards as well as Agile and standard development approaches.

§Successfully manage a staff of 90+ programming, management, quality assurance, database administration and production support staff.

Reporting to the SVP of IT, provided executive leadership and technical vision, directing strategic planning efforts associated with the processing infrastructure that serves clients and subscribers in the electronic bill presentment and payment space.

§Was instrumental in the re-design of the voice and data networking solutions, CRM, CTI and IVR technologies associated with the customer care organization resulting in a projected savings of 40% over 24 months.

§Was instrumental in the reengineering of the processing infrastructure, organization and process model for the electronic commerce, bill payment and presentment infrastructure resulting in a projected savings of 40% over 24 months.

Reporting to the VP of Information Technology, provided critical technical knowledge, managerial skill, and business leadership, directing an organization of systems, operations, networking and tactical support staff and an annual budget in excess of eleven million dollars.

§Directed the successful design and deployment of a state of the art network that combined voice and data communications and Internet connectivity throughout Indiana, Ohio and Kentucky.This resulted in reductions in monthly operational and telecommunications costs of between 15%-20% over 18 months.

§Facilitated and directed the reengineering of I/T tactical support involving the development of management processes, tools and skill base for asset, change, problem, configuration, performance and securitymanagement.This resulted in a 50% improvement in tactical support efficiency.

§Directed the development, implementation and rollout of CRM and WMS projects that required the integration of a complex, multi-tiered application infrastructure that revolutionized the way in which the utility interfaces with customers, develops and manages work and utilizes information. This resulted in a 25% savings in annual labor costs.

§Directed the construction of data center and call center facilities as a result of Vectren merger and acquisitions resulting in the consolidation of infrastructure and operating costs and an average annual savings of 50%.

Reporting to the Principal of Consulting & Services in Indiana, provided principal leadership, as both a manager and project leader, directing a team of consultants and services professionals who engaged in the development of enterprise networking, systems management and systems integration projects for IBM clients. Traveled extensively throughout the U.S. providing both technical and consulting services to companies in the Financial Services, Insurance and Healthcare industries.

§Directed development of comprehensive information systems designs and enterprise networks for domestic and international clients as well as distributed and mainframe systems implementations in the healthcare, insurance, manufacturing and banking industries that resulted in personal utilization in excess of 80% annually and average annual revenues in excess of$2,500,000.00.

§Directed the sale and implementation of IBM Global Network services to domestic and international companies.

Mainframe, Midrange, PC systems design, implementation and production support. Enterprise data networking for 30+ locations throughout the State of Indiana.

Graduated Collegiate Scholar in 1980.