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About Me

I am a hardworking and motivated person, who's focussed on promoting customer satisfaction through quality and timely service. I am seeking to extend my current knowledge within the retail/customer service industry, with an interest to...

1. Gain new experiences and be involved in different situations

2. Continue to develop my skill base

3. Work independently but also collaboratively with a team of like minded people

Education

20112015

St Mary's Catholic College, Cairns

  • Queensland Certificate of Education (2015)
  • Certificate III in Fitness (2015)
  • Completion of authority subjects, English, Mathematics B, Chemistry, Graphics, Physical Education
  • First Aid Training (2015)
Mar 2016Mar 2016

Completed RSA

Hospitality Institute of Queensland
20032010

St Francis Xavier's School, Cairns

Work experience

Oct 2013Present

Customer Service

Hungry Jack's, Westcourt
  • Handled customer related issues in a gracious manner and in accordance with the organisation's policies and procedures.
  • Followed and attained a thorough understanding of food handling procedures.
  • Mentored new crew members and ensured that they understood the organisation's mission statement.
  • Cleaned and organised store.
  • Verified customers/suppliers had received receipts.
  • Followed all opening and closing procedures, including the balancing of the till.
May 2013May 2013

Work Experience

Cairns Family And Cosmetic Dental Group
  • Stocked and replenished merchandise (packed the sterilised equipment), according to store merchandising layouts.
  • Developed customer service skills working at Cairns Family and Cosmetic Dental Group reception. 
  • Was able to observe some dental procedures, equipment and how to cope with certain customer related situations

Achievements 

  • Have received a number of certificates, medals and trophies for acknowledgement of great contribution for sporting event such as basketball, athletics and AFL  
  • Receive medals every year for my athletic achievements at school sports carnivals
  • I have represented Cairns/peninsula numerous times to compete at the state championships in sports such as basketball and athletics
  • Have received many School Merit Awards and certificates for my academic achievements 

Skills

Microsoft Office Packages

Microsoft Office Word

Microsoft Office Powerpoint

Microsoft Outlook

Microsoft Publisher

Graphical Programmes

AutoCAD

Autodesk Inventor

Revit

SketchUp

Other

Internet Explorer

Google Chrome

Referees

Mrs Alison Frazer

Classroom Teacher and CISSA Basketball Coach, St Mary's Catholic College

Ph: (07) 4044 4200


Mrs Lucy Fitzpatrick

Science Coordinator

Ph: (07) 4044 4200


Mr Victor Zamprogno

Classroom Teacher

Ph: (07) 4044 4200


Mr Daniel Gurnick

Manager, Cairns Family and Cosmetic Dental Group

Ph: (07) 4054 4338