Clarence Young

  • Garner US-NC
Clarence Young

Work History

Work History
May 2007 - Present

REX SPD, Data Input Coordinator

SRI Synergy Health
  • Collects Data on Key Metrics
  • Interfaces with OR liaison for collection of complaint and error events.
  • Inputs data into spreadsheets or other database systems.
  • Collects information on disposable pack and SRI product complaints and enters into Salesforce.com tracking system.
  • Returns defective product to SRI or disposable pack manufacturer.
  • Coordinates delivery of replacement product.
  • Set up and maintain files of documents processed. 
  • Able to identify and elevate internal complaint and error events to managements for resolution when appropriate.
  • Maintain documentation related to key metrics including internal complaints, flash sterilization and OR procedure volume.
  • Maintain neat, clean, and safe work area.
Jan 2007 - Jan 2013

Lead Technician

SRI Surgical INC.

Responsibilities include: clean soiled instruments that come from OR rooms.  Prepare instrumentation for next day surgeries. Maintain inventory of Par Level. Received instruments from Main Rex Hospital. Ship soiled instruments to SRI and Main Rex.  Serve as Liaison between SRI and Rex Surgical Cary Center.  Scan sterile Par and decontam trays into InstaCount Database on daily basis.  Work closely with OR Team Leader to determine types of vendor trays needed for next day cases.  Fax Missing Reports to Sterile Processing Department at Main Hospital on daily basis.  Manipulate data in RSCC Vision Database to create Schedule Report to fax to SPD at Main Rex on daily basis.  Maintain a good working rapport with RSCC OR Staff and SPD Management Group.

2007 - 2008

Insurance Agent

United American Insurance Company

Responsibilities Included:  Prospecting, Warm Calls, Cold Calls, Outside Sales, Closings, Building Rapport, Selling, Write-ups, Presentations, Follow-Ups, Delivery, Customer Service, and Scheduling Appointments.

2005 - 2006

Auto Sales Consultant

Southern States Nissan of Raleigh

Responsible for increasing dealership profitability by influencing prospects to make positive vehicle purchase decisions. Developed skill set in Sales:  Prospecting, Negotiation, Closings, Building Rapport, Selling, Write-ups, Demonstrations, Delivery, Leasings, Phone-ups, and Scheduling Appointments.  Consistently met sales quotas on a monthly basis.  Sold new and used vehicles on lot. 

1997 - 2004

Project Implementation Manager

AT&T Corporation
Project Implementation Manager (2003-2004)

Client:  Fiserv, Inc.

o  Managed deployment and installation services for client's customers during Lifecycle project.

o  Contributed to the successful coordination, processing, and deployment of 2,568 deployment orders and 2,685 installation orders.

o  Supervised vendor technicians working remotely at customer sites.

o  Provided technical support for client and customers.

Implementation Coordinator (2001 - 2002)

AT&T Network Professionals Services

Client:  First Union National Bank

o  Oversaw change management, issue management, and activity scheduling for First Union PCFC/FCR program.

o  Served as single point of contact for Enterprise Change Management.

o  Supervised change management personnel.

o  Responsible for vendor management of Blackbox and Mastec.

o  Managed migration of installation and cutover for 2,700 sites.

o  Performed qualify audits on vendor reports for Blackbox and Mastec Update.

o  Monitored and provided vendor reports for demarc extensions.

o  Hosted weekly vendor meetings.

Project Implementation Manager (1999 -2001)

AT&T Solutions

Planned, managed, and directed Concord EFS project.

o  Managed migration of 3,000 sites from leased line circuits to frame relay at the rate of 80 sites per week.

o  Served as single point of contact for project management services.

o  Accountable for site qualification, engineering spreadsheets, circuit orders, service orders, site packages, and site projection lists.

o  Responsible for daily vendor management of Volt, Motorola/Wang, and CSSS.

o  Monitor all phases of the project by implementing Project Schedules and Project Plans.

o  Monitors Weekly Activity Calendar to make sure that all orders are complete. 

o  Responsible for updating all spreadsheet to current status. 

o  Perform quality assurance screening of new sites. 

o  Establishing a client relationship with Local Contacts. 

o  Managing the Concord 800 Line and Rotational Schedule. 

o  Monitoring all daily and weekly escalations/exceptions list. 

o  Assist the managers of Bids and Proposal team.

Network Engineer II (1997 -1999)

AT&T Solutions

Client:  United Healthcare

o  Network Manager:  Responsible for maintenance of voice network including on site PBX hardware and software, Voicemail and IVR/VRU design and implementation. 

o  Site installations and validations for cisco router based frame relay data network, small data networks, and medium data networks. 

o  Managing Wide Area Networks using network management tools such as HP Openview, Trouble Tracker, and Remedy Ticketing System. 

o  Responsible for coordinating new site installations/cutovers, and new hardware and software upgrades. Responsible for executing moves, adds, changes (MACs) on one or more PBX vendor equipment ( Lucent and Definity Systems).

o  Have in-depth understanding concepts of DID numbers, trunking (SF and ESF), multiplexing, and dial plans, class of service matrix, call routing, and voice features (call waiting, caller id, etc.) and ability to conduct troubleshooting of complex problems related to these technologies and work issues to resolution.  Experience dealing with customers during problem resolution and operating under service level agreements highly desirable.

o  Selected as Training Coordinator to inform team associates of adequate training and to coordinate and schedule associates for training. 

o  Creating and providing Core Competency for United HealthCare Voice Team.  . 

o  Assist CSM with coaching associates for Development Summaries on the Voice Team. 

o  Responsible for vendor management between Lucent Technologies, AT&T Network Management Support Center, and the LEC.

o  Resolved training issues for UHC Voice Team.

1983 - 1997

Telecommunications Manager

St. Augustine's College

o  Worked with VP of Telecommunications to assist with planning long-term strategies to achieve communication       objectives.

oMaintained campus telephone system and other telephonic computer networks.

oInvestigated communication incidents and provided timely resolutions.

oProvided technical support for campus for telecommunications, hardware, and software-related incidents.

oSupervised switchboard operator who managed 450 administrative phone lines.

oServed as liaison between commercial carriers for communication services and the college.

Worked and support system admin on minicomputer by assisting with data backups and upgrades using       Datatel database and software.  Running data reports for various offices on campus.

Education

Education
2012 - 2012

Sterile Processing Certification

Certification Board of Sterile
Jan 2007 - Dec 2008

Bachelors of Theology

Christian School Of Theology
2006 - 2006

Insurance Agent License

NC Department Of Insurance
1990 - 1996

Bachelors of Science

ST. Augustine's College