Cynthia Walker

Summary

Detail oriented and quality focused CPC-credentialed professional trained in medical administrative support. Successful track record of handling complicated assignments and administrative/clerical requests. Highly experienced in posting deposits and reconciling accounts with a high degree of accuracy. Solid foundation in software applications, database management, and data entry; proven ability to readily master new technology. Strong knowledge of best practices in billing and coding through completion of credentialing program. Experienced Privacy Officer.

  • CPT
  • ICD-9-CM
  • HCPCS
  • Microsoft Office Suite
  • Medical Terminology
  • Anatomy & Physiology

Work History

Work History
2008 - 2010

Insurance Agent

Allen Tate Insurance
  • Established relationships with potential clients, real estate agents, mortgage professionals, and insurance company vendors that increased new business sales as insurance agent.
  • Sold auto, home and related insurance products.
  • Processed new business, renewals and endorsement transactions using agency management system.
  • Prepared presentations and disseminated insurance policy updates at weekly sales meetings to realtors and mortgage professionals resulting in solid relationships and customer referrals.
  • Scheduled policy renewal review appointments with existing book of business.
  • Cross sold insurance products to existing policyholders.
2000 - 2008

Insurance Agent/Office Manager

Southern Way Insurance

  • Managed daily office operations and functions of independent insurance agency as Office Manager.
  • Sold auto, home and related insurance products.
  • Prepared quotes for personal and small business commercial lines of insurance.
  • Identified and coordinated the appropriate placement of coverage with multiple insurance carriers.
  • Issued policies and endorsements for personal lines, commercial auto, commercial liability, builder’s risks and business owner’s insurance policies.
  • Secured appropriate coverage based on risk characteristics and underwriting rules and guidelines.
1995 - 2000

Sales & Marketing Coordinator

Coloplast Corporation

  • Strategized, developed and executed special product promotions for medical sales representatives.
  • Assisted in forecasting sales and writing objectives for annual business plan for skin care product lines.
  • Tracked monthly sales for yearly incentive program for 70+ Medical Sales Representatives.
  • Coordinated direct mail campaigns to 15,000 Director of Nursing and Home Health Care Facilities.
  • Developed new product literature, which included design and product placement.
  • Generated sales reports and spreadsheets.
  • Gathered market research on competitive products and pricing.
  • Conducted market research to analyze competitors and understand customer needs
  • Worked with Product Manager in negotiating product positioning for advertising media.
  • Wrote press releases for new product launches.
  • Acted as liaison between sales force and product manager.
  • Planned and organized strategy for industry trade shows.
  • Prepared materials and arranged facilities for educational training seminars for medial sales representatives.

Education

Education

Certifications

Certifications

Property & Casualty Insurance Agent

NC DOI

Certified Professional Coder

American Association of Professional Coders