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Detail Oriented

Excellent oral communication skills

Ability to work effectively independently or as a team

Able to meet deadlines under pressure while maintaining a positive attitude

Familiar with Windows, Microsoft Word, Excel, Microsoft Outlook, QuickBooks and Internet

Work experience

Feb 2011Present

Administrative Assistant-Billing

NetSource Technologies

Provide high-level administrative support by conducting research. Prepare statistical reports, handle information requests, and perform clerical functional operations. Receive visitors, arrange conference calls, and schedule meetings. Train and supervise lower-level clerical staff. Some social media marketing.

Dec 2009Feb 2010

Economic Self-Sufficiency Specialist

Department of Ocala
Economic Self-Sufficiency Specialist Temp Position, FL Conduct interviews for applicants in public health and social services programs. Record and evaluate personal and financial data to help determine eligibility. Assist applicants in completion of routine intake and personnel forms. Interprets and explains rules and regulations governing eligibility and grants, legal rights and obligations, and use of program benefits. Analyze Data or facts by breaking down information.
Aug 2008Aug 2009


Department of Ocala
Funder Ocala, FL Handled large dollar amounts in wires and check transactions. Processed Checks Produced Funding Reports Performed internal & external customer service duties. Performed related duties as assigned by supervisor.
Sep 2007Aug 2008

Customer Service Representative

Customer Service Representative Taylor Bean & Whitaker Ocala, FL Handled inbound calls in a high-volume call center. Used various software applications to assist customers. Maintained accurate records of customer communications in servicing systems.
Nov 2003Sep 2007


MJ Altman Company

Collector/ Skip Tracer Ocala, FL

Collections / clerical capabilities. Handle inbound and outbound calls. Ability to have upfront consumer consultations regarding their personal accounts with our clients and MJ Altman collections. Update account information accurately in collections systems. Able to carry out oral and written instructions.



A. S. Degree

College of Central Florida

Business Administration - Office Administration


Belleview High School

Graduated with honors



Microsoft Word


Office Specialist

College of Central Florida

Microsoft Excel