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Summary

  • Excellent communicator with the ability to listen and motivate a group or individual.
  • Passionate, detail-oriented individual driven by organizational and client success.
  • Resourceful problem-solver skilled at adapting to change while exhibiting positivity.


Work History

Enrollment Services Manager

Bridgepoint education Ashford University/ University of the ROckies
June 2016Present
  • Manage a team of fifteen enrollment services advisors advising potential undergraduate and graduate students
  • Maximize opportunities by lead management and allocation to drive for results
  • Coach enrollment services advisors on communication best practices to enroll and retain students
  • Create daily expectations and goals to collaboratively achieve a daily, weekly, and monthly budget
  • Retain active students by maintaining student contact with outbound call effort and monitoring student accounts

Admission  Retention Counselor

Bridgepoint education-Ashford University
Oct 2014June 2016
  • Collaborate with directors and divisional managers to ensure divisional success of retention practices
  • Identify strengths and areas of opportunity of all enrollment service advisers in relation to retention and enrollment practices
  • Create, train, and coach enrollment service managers and advisors on student success practices for students before and during class
  • Run daily reports such as attendance, financial document completion, and grades to determine where immediate attention is needed for servicing students
  • Identify student's current state of mind and how they need assistance through strong communication and global listening

Admission Counselor

Bridgepoint education-Ashford university
OCT2013Oct 2014
  • Maximize opportunities of potential students in regard to outbound calls with intent to qualify and counsel students on the enrollment process
  • Schedule and conduct admission interviews to identify, address, and eliminate concerns of prospective students
  • Develop a daily and weekly strategic plan of activities including database management, effective call strategy and personal goal setting
  • Perform as role model to transition teams aiding training, development, and coaching for new hires
  • Empower students to change their lives through providing support and counseling in difficult situations

Education

Colorado state university-global campus

Master of science
Sept 2016Present

Master of Science in Organizational Leadership with a specialization in Health Care Administration

Ashford University

Bachelor of Arts
Mar 2013Dec 2015

Bachelor of Arts in Health Care Administration

Leadership & Development

  • Strive Toward Excellence Program (STEP),  Ashford University, 2016-present
  • New Hire Mentor, Ashford University, 2015-present
  • Strengths Training, Ashford University, Graduate, 2015
  • Element (L) Development Group, Ashford University, Graduate, 2015
  • Organization Recognition for Compliance, Ashford University, 2014 & 2015
  • Transition Role Model, Ashford University, 2014-2015
  • Enrollmatch, Ashford University, Graduate, 2013

Volunteering & ACTIVITIES

Junior Achievement-Classroom Volunteer                                                                                                                                             October 2013-Present 

Mile High United Way-Power Lunch Volunteer                                                                                                                                      October 2013-Present

Denver Culture Club-Lead Planning Volunteer                                                                                                                                           June 2014-Present