Cynthia Montgomery

Sept 2005 – Lionbridge Technologies acquired Bowne Global Solutions. Lionbridge integrated operations & personnel into one company.Lionbridge Completes Acquisition of Bowne Global Solutions (9/1/2005)

Account Manager dedicated to the Adobe account, specializing in quotes, proposals, project reports and client interaction.In addition, I provided other account management work on proposals and RFPs for other prospective clients and sales representatives.

·Extensive customization of Salesforce to fit the company’s changing business needs, including new SBUs and sales teams

·Ongoing interaction with Executives, Sales, Marketing & Operations management to fine tune users’ Salesforce experience and contribute to sales and marketing best practices worldwide

·Close collaboration with Corporate Marketing to help streamline the Lead to Order process within Salesforce

·Campaign management training and guidance to sales teams worldwide

·Day-to-day management of application and point-of-contact for users in multiple business units & sales teams globally

·Provide user help by answering “how to” questions that are specific to business processes or SFDC implementation

·Online training sessions for new users and refresher trainings for current users

·Apex Data Loader utilization to import, update & upsert SFDC data

·Integration of applications from Force.com, with Sandbox testing prior to Production org implementation

·Extensive and ongoing customization of sales and operations dashboards

·Comprehensive Analytics knowledge, including reporting, Analytic Snapshots and custom formula fields within reports

·Configuring standard UI options for groups of users

·Setup and customization of the application, including custom-defined fields in the application for different business units

·Activation of new features and processes within the application

·Maintenance of the Role Hierarchy and other user structures

·Activation and deactivation of users as employees are hired, transferred, or leave the organization

·Creation of custom objects for the SFDC application

·Maintenance of security profiles and access rights for users within the application

·Creation & maintenance of system rules, such as auto-sharing and lead assignments

Sales and marketing support to 12-member sales team across the United States for industry-leading localization & content development company.

·Qualification of incoming leads

·Maintenance of marketing collateral

·Distribution of marketing collateral to clients

·Assistance with Requests for Proposals and Quotes

·Monthly specialized invoicing for a major client

·Contact for BowneStore of promotional products

·Miscellaneous duties as required by sales team

Telephonic customer service & support to Reseller paging accounts. Issues range from system programming, training, billing & technical issues. Resolved problems in a competent & resourceful manner, while taking a high volume of calls.

Telephone customer service and support to Southern California Major Accounts, including programming, billing & technical issues. Processed equipment orders. Intereacted with Sales Reps to ensure prompt & quality customer service. Major clients included Jacobs Engineering & Litton Industries.

Sales support & customer service to Corporate Lease Paging Accounts, both via telephone & face-to-face. Hands-on fulfillment of equipment orders. Resolved customer issues ranging from technical, billing & programming. Major clients included Jacobs Engineering & Litton Industries.

Consultative telephone sales of management & educational training videos, ranging from customer service, communications, management training, safety & employee development issues. Database management of accounts. As Team Leader, reponsible for coaching & counseling three other team members, handling unusual client issues, permitting special shipments & interaction with upper management.