Cynthia Montgomery

  • Monrovia US-CA
Cynthia Montgomery

Summary

Salesforce Certified Administrator with 5+ years’ experience administrator experience managing the Enterprise Edition for 300 users worldwide, and 7+ years overall Salesforce user experience.Responsible for overseeing the administrative functions associated with the Salesforce.com CRM system for the entire global user base, and serving as the system administration “expert” resource for SFDC users.

I am enthusiastic about Cloud applications, with creativity and energy combined with an attention to detail, along with a substantial network of Salesforce and CRM-related contacts.

CERTIFICATION

Salesforce Adminstrator Certification

Member of select First 500 Salesforce Certified Administrators

Work History

Work History

Account Manager

Lionbridge Technologies/Bowne Global Solutions

Sept 2005 – Lionbridge Technologies acquired Bowne Global Solutions. Lionbridge integrated operations & personnel into one company.Lionbridge Completes Acquisition of Bowne Global Solutions (9/1/2005)

Account Manager dedicated to the Adobe account, specializing in quotes, proposals, project reports and client interaction.In addition, I provided other account management work on proposals and RFPs for other prospective clients and sales representatives.

Oct 2005 - Present

Global Sales Administrator

Lionbridge Technologies

·Extensive customization of Salesforce to fit the company’s changing business needs, including new SBUs and sales teams

·Ongoing interaction with Executives, Sales, Marketing & Operations management to fine tune users’ Salesforce experience and contribute to sales and marketing best practices worldwide

·Close collaboration with Corporate Marketing to help streamline the Lead to Order process within Salesforce

·Campaign management training and guidance to sales teams worldwide

·Day-to-day management of application and point-of-contact for users in multiple business units & sales teams globally

·Provide user help by answering “how to” questions that are specific to business processes or SFDC implementation

·Online training sessions for new users and refresher trainings for current users

·Apex Data Loader utilization to import, update & upsert SFDC data

·Integration of applications from Force.com, with Sandbox testing prior to Production org implementation

·Extensive and ongoing customization of sales and operations dashboards

·Comprehensive Analytics knowledge, including reporting, Analytic Snapshots and custom formula fields within reports

·Configuring standard UI options for groups of users

·Setup and customization of the application, including custom-defined fields in the application for different business units

·Activation of new features and processes within the application

·Maintenance of the Role Hierarchy and other user structures

·Activation and deactivation of users as employees are hired, transferred, or leave the organization

·Creation of custom objects for the SFDC application

·Maintenance of security profiles and access rights for users within the application

·Creation & maintenance of system rules, such as auto-sharing and lead assignments

May 2004 - Oct 2005

Sales & Marketing Associate

Bowne Global Solutions

Sales and marketing support to 12-member sales team across the United States for industry-leading localization & content development company.

·Qualification of incoming leads

·Maintenance of marketing collateral

·Distribution of marketing collateral to clients

·Assistance with Requests for Proposals and Quotes

·Monthly specialized invoicing for a major client

·Contact for BowneStore of promotional products

·Miscellaneous duties as required by sales team

Feb 1998 - Mar 2000

Reseller Support Representative

Mobilecom Inc

Telephonic customer service & support to Reseller paging accounts. Issues range from system programming, training, billing & technical issues. Resolved problems in a competent & resourceful manner, while taking a high volume of calls.

Nov 1997 - Feb 1998

Major Accounts Support Representative

Mobilecom Inc

Telephone customer service and support to Southern California Major Accounts, including programming, billing & technical issues. Processed equipment orders. Intereacted with Sales Reps to ensure prompt & quality customer service. Major clients included Jacobs Engineering & Litton Industries.

Aug 1996 - Nov 1997

Major Accounts Support Representative

PageMart Wireless Inc

Sales support & customer service to Corporate Lease Paging Accounts, both via telephone & face-to-face. Hands-on fulfillment of equipment orders. Resolved customer issues ranging from technical, billing & programming. Major clients included Jacobs Engineering & Litton Industries.

Aug 1992 - Jun 1996

Account Manager

Barr Media Group

Consultative telephone sales of management & educational training videos, ranging from customer service, communications, management training, safety & employee development issues. Database management of accounts. As Team Leader, reponsible for coaching & counseling three other team members, handling unusual client issues, permitting special shipments & interaction with upper management.

Education

Education
Aug 1984 - Aug 1988

1 class shy of B.S. Business Administration

Slippery Rock University of Pennsylvania

Certifications

Certifications

Salesforce Adminstrator Certification

Salesforce.com