Senior Director of Home Lending
Recruited to grow from the ground up, build and lead the direct to consumer home loan division of TIAA- CREF, aligning the bank’s strategic vision with daily goals and activities. Provide strategic and operational insight/direction to effectively develop and establish processes that drive results against a balanced scorecard. Lead staffing/staff development, training, planning and P&L/budget management. Establish and execute practices designed to meet sales and profit goals, customer service excellence, quality loan submission and employee engagement. Manage all call center metrics, working with marketing senior management to develop lead sources, marketing materials, and programs.