Implement and manage collection policies and procedures for commercial accounts. Implement and manage skip-tracing activities for delinquent accounts. Determine appropriate measures for performance comparison and devise research methodologies to explore opportunities for process improvement and provide innovative and strategic solutions. Monitor aged receivables to ensure timely collection of outstanding balances. Develop relationships with and present a positive professional image and demeanor in dealing with all clients. Utilize judgment to interpret data and suggest opportunities to improve business processes and customer service. Process customer payments via credit cards over phone. Offer deferred payment plans or arrangements to customers. Review client accounts and discuss status of slow paying or delinquent accounts. Make outbound calls to clients and document status. Respond to incoming calls and emails. Identify client disputes, research and resolve and keep Collections Manager updated. Negotiate payment plans and/or settlements.