Strong Bilingual written and verbal communication skills in English and Spanish. Over 12 years of experience in collections. Three years of experience in accounts receivables/Accounts Payable. Proven ability to resolve various issues by utilizing fair and concise judgment. Willingness and ability to work with all departments to bring resolution and positive results to a variety of situations. Outstanding computer skills including MS Word, Excel, Skip Tracing, Telecheck, payment processing and typing skills of 60-65 wpm.
Aug 2008 - Oct 2008
Implement and manage collection policies and procedures for commercial accounts. Implement and manage skip-tracing activities for delinquent accounts. Determine appropriate measures for performance comparison and devise research methodologies to explore opportunities for process improvement and provide innovative and strategic solutions. Monitor aged receivables to ensure timely collection of outstanding balances. Develop relationships with and present a positive professional image and demeanor in dealing with all clients. Utilize judgment to interpret data and suggest opportunities to improve business processes and customer service. Process customer payments via credit cards over phone. Offer deferred payment plans or arrangements to customers. Review client accounts and discuss status of slow paying or delinquent accounts. Make outbound calls to clients and document status. Respond to incoming calls and emails. Identify client disputes, research and resolve and keep Collections Manager updated. Negotiate payment plans and/or settlements.
Mar 2008 - May 2008
The Spencer Company
Enter invoices to be submitted for payment. Weekly check runs. Run weekly reports. Code invoices for GL accounts. Call clients and inform of missing invoices. Respond to incoming calls and emails. Run necessary reports. Update spreadsheets daily. Process customer payments via credit card over phone. Other assigned projects as directed by supervisor.
Jun 2007 - Aug 2007
Payroll for 11 employees. Daily deposit. Accounts Receivable. Accounts Payable. Run aging reports to find and analyze possible credit risks. Business to business collections. Invoicing. Run necessary reports to maintain monthly budget. Enter invoices to be vouchered for payment. Utilize judgment to interpret data and suggest opportunities to improve business processes and customer service. Process customer payments via credit cards over phone. Research any missing invoices and make sure vendors/clients have them for payment.
Jun 2006 - Jun 2007
LatinAmerica Broadcasting, Inc.
Reconciliation of previous days aired shows. Responsible for the credit limit decisions. Daily deposit. End of month billing. Make adjustments to invoices as necessary. Business to business collection of past due invoices. Notarize internal documents as needed. Run necessary reports to maintain monthly budget. Investigates and analyzes credit risks, using available internet and credit agency tools and information. Resolve credit problems at various complexity levels. Prepare credit and collection reports. Coordinate with Sales, Accounting and other internal departments to resolve client disputes over invoices related to contractual agreements. Backup for Accounts Payable. Ensure that customer has proper invoices to provide payment.