Dennis Mc Daniel

Work History

Work History
Jan 2007 - Feb 2009

Code Migration Analyst

IBM Global Services
  • ¬†Administered Computer Associates AllFusion Harvest Change Manager
  • Administered OpenMake build automation tool
  • Assisted project teams with SDLC processes to meet project deliverables
  • Assisted development teams in the migration of application code from CVS to CA Harvest
  • Created new RFC projects utilizing Peregrine Service Center per business requirements
  • Executed RFC project tasks in Peregrine Service Center
  • Configured new application deployment parameters using XML templates
  • Configured new application lifecycles in Harvest for all new projects
  • Developed and maintained weekly and monthly departmental measures (Excel)
  • Deployed the Harvest Workbench (Client) application in Citrix
  • Installed the Harvest agent process to AIX, HP-UX, Linux and UNIX servers
  • Maintained detailed solutions for all problem tickets (Incidents) in Peregrine Help Desk
  • Managed the daily user administration of the AllFusion Change Manager Application
  • Managed CM internal initiatives in the project manager role
  • Modified, compiled and deployed the Java Help Desk administrative tool (User Account Unlock) which reduced the number of incidents passed to our support queue
  • Provided high level 24/7 support for all Harvest related issues (Peregrine Help Desk & Unicenter Alerts)
  • Audit Compliance Data Integrity
  • Supported Sarbanes-Oxley and CMMI methodologies in code migration projects
May 2002 - Dec 2006

Operations Analyst III / CM Administrator

Kelly Services, Inc.
  • Administered Computer Associates AllFusion Harvest Change Manager Application
  • Advised Weekly Change advisory board (CAB)
  • Assisted Developers, SQA and deployments teams with SDLC processes
  • Build Master for all Enterprise (Client / Server) Applications
  • Coordinated Change implementations with all
  • Deployed Cognos Business Intelligence Modules
  • Deployed Enterprise Applications to all environments from SQA to Production using the Harvest application
  • Deployed Mainframe Applications
  • Deployed Sharepoint Reports
  • Designed and Implemented department measures portal for individual and group performance reviews
  • Facilitated Enterprise n-tier implementations with multiple technology resource teams e.g. DBA, Middleware, Telecom, SQA
  • Gathered Audit Compliance Data
  • Lead training sessions for CM procedures relating to Harvest Change Manager
  • Maintained 100% uptime for the Computer Associates AllFusion Harvest Change Manager application
  • Maintained Disaster Recover plan for the Computer Associates AllFusion Harvest Change Manager application
  • Represented Kelly Services in CM CrossRoads Configuration Management Community Forums
  • Served as subject matter expert for CM procedures and Harvest upgrade project
  • This provided a central point of contact for all Change Management activities
  • Verified data integrity of Mainframe code changes
  • Worked with external Change Teams to coordinate Change Implementations
  • Wrote and Maintained Technical Work Instructions
  • Wrote SOW for Harvest Upgrade Project
Jan 2000 - May 2002

Client/Server Developer

Kelly Services, Inc.
Nov 1998 - Jan 2000

Technical Analyst

Kelly Services, Inc.
Nov 1993 - Nov 1998

2nd Level Support Analyst

Kelly Services, Inc.
1991 - Nov 1993

Field Technician

O/E Systems, Inc.

Education

Education
2000 - Present

Certification

Computer Horizons
2000 - Present

Certification

Compuware
1996 - Present

Certification

Microsoft
1993 - Present

Certification

Help Desk Institute
1992 - Present

Certification

IBM
1991 - Present

Certification

Connecting Point
1987 - 1989

Certificate

National Institute of Technology