Download PDF


A results oriented business professional with strategic planning and implementation skills seeking an exciting opportunity with a GREAT team!!

Work experience


Quality of Service Director/Manager

Wavelength Broadband

Resolution champion focused on mission accomplishment!


Supply Admin Chief, Fiscal Manager, Functionial Systems Administrator, Non-Lethal Weapons Instructor

United States Marine Corps

Honorable discharge

Meritoriously promoted to Corporal in two years


Supply and Accounting Administration

Supply School

Functional Systems Administrator

Functional Systems Administration School

Non-Lethal Weapons Instructor

D.O.D Non-Lethal School
Aug 2004Dec 2007

Bachelor of Science in Business Administration

East Carolina University


Process Management
Created departments and developed scopes of work with specific hand-offs Developed and implemented support processes and flows Improved issue/outage resolution efficiency and timing Cut support tickets by 92% within 3 months
End User Support
Easily able to teach end users how to interface with technology Very familiar with Windows operating systems Experience with MAC, Linux, Mikrotik, Unix, and C++ Comfortable with wireless, CAT5, and RG-6 mediums Very experienced with 802.11b/g standards Proficient with 5Ghz, 2.4GHz, and 900Mhz equipment  Provided years of call center support to a potential 14,000+ users Seasoned customer service manager
Human Resource Management
Great at understanding and working with different personalities Lead from the front/motivate by example Direct report for 16 Marines while in the Marine Corps Direct report for support teams at Wavelength
Inventory Management
Experienced with inventory control and warehousing Managed inventory control systems and databases Performed inventory control audits to ensure database accuracy Coordinated many wall to wall inventories Coordinated mass issuance/receipt functions Proficient with requisitioning and vendor relationships     
Fiscal Administration
Capable of understanding how every aspect of business affects the bottom line Responsible for a $1.4 million Battalion budget and budget allocation/usage Authorized/Denied requisition requests Managed and modified accounting reports to track usage Reported directly to MEU HQ comptroller