The Tamara Coorg
General Manager-Operations The Tamara Coorg is a luxury resort & spa in Coorg built amidst coffee plantation of more than 170 acres. This is a unit of The Tamara Real Estate Holding and Development Pvt. Ltd. Notable Credits: Actively involved with the core pre-opening team during soft launch of the resort in April 2012 Managing overall resort operations, budgeting, guest services, public relations and upkeep of the entire property Leading a team of more than 100 FTEs and 30 contractual employees. Commissioned the resort in its phase-1 with 30 keys, bar, fine dining restaurant, Conference and recreational facilities, and Currently involved with executing the second phase of the project with 26 additional cottages, Ayurveda Spa and Wellness, Salon, Gym, Sauna, Natural Pool etc. Set-up the regional sales office, processes and the reservations team in Bangalore, and defined sales targets for the team. Initiated PR and FAM tours to the property to create awareness of the services offered to the customers. Instituted guest feedback and satisfaction tracking system and subsequently improved quality of services in terms of innovation, product and delivery. Instrumental in creating awareness within the feeder markets of Bangalore, Chennai, and Mumbai and via WTM in London. Involved in developing all service designs, formats in room collaterals and menus and all SOPs for all the departments(both front of the house and back of the house) Focusing on exploring avenues for renewable energy resources towards sustainable good life, and ensuring successful integration of organic plantation and the resort operations Created the online booking channel to generate more business through website and GDS platform Commissioned mystery shopping and service audits Set up the retail gift shop and the coffee boutique-a bean to cupping experience.