Heidi Hietala

  • Madrid Area, Spain
Heidi Hietala

Graduating double degree BBA

Work History

Work History
Jul 2014 - Dec 2014

Commerce Intern

Golf Clicker

I got to do all things related to the business and worked not only as a travel agent, but also as an executive assistant. Along with normal office work, my tasks included: creating and selling travel packages, communicating with clients and other companies, acquiring collaboration contracts with supplier, meeting with collaborators and giving them presentations, recruiting new employees, supervising other trainees, creating and standardising company databases, performing the manager’s varying requests and participating in the strategic management.

As the placement entailed lot of responsibility and new tasks to solve and survive on my own, I could develop strong professional confidence and communication abilities. With the hectic work schedule, I got to improve my time management and prioritising skills. Most importantly I learned the basics of the tourism industry.

Jun 2013 - Jan 2014

A la Carte Waitress


• Achieved great sense of timing, efficiency and resilience to pressure
• Coped excellently in demanding human dynamics in various restaurant teams while improving to the next level my customer communication and service skills as well

May 2008 - Jan 2014

Production Worker


• Observed closely the grocery industry and business operations of a respected major Finnish company
• Saw how the multiple different departments are managed and connected to each others
• Learned about manufacturing operations
• Worked in multicultural teams

Dec 2012 - Jun 2013

Front Desk Receptionist

StepUp School

• Maintained the reputable image of the company with superior customer service
• Responsible alone for the work unit through-out the shifts (opening, closing, systems, cashier)


2011 - 2015

Bachelor's Degree

Metropolia Ammattikorkeakoulu

Double-degree in European Management. Study language: English

2013 - 2014

Bachelor's Degree

Universidad Europea

Dirección y Creación de Empresas. The other part of my BBA degree that complements the one from the Helsinki based university. Study language: English. 

2010 - 2011

Training college

Helsingin Evankelinen Opisto HEO
Completed first year courses in economics of the University of Jyväskylä
2005 - 2008

Upper Secondary

Sibelius- lukio Upper Secondary School
Special education upper secondary school in which the curriculum consisted of both dance and academic studies



Microsoft Office

Positive Energy

Attention to detail


Golf Tourism

Hospitality Industry