Tracie Harmon

  • Lathrop California
  • (209)302-8532
  • TracieHarmon.hartgroup@gmail.Com
Tracie Harmon

Customer Service Isn't Just About Providing Great Service ; It's Empowerment To Make A Difference  

Work History

Work History
2015 - Present

Hiring Department/ Student

American Income Life The Hart Group
2011 - 2014

Pricing Accuracy Coordinator

Rite Aid
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Created visual marketing and styled window displays.
  • Assembled promotional displays, including quarter and full-size point of purchase displays.
  • Anticipated consumer buying patterns to create a purchase and inventory plan.
  • Monitored and analyzed sales records and consumer purchasing trend
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Rotated manufacturer products as needed.
  • Educated employees on new merchandise during seasonal workshops.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Helped drive sales goals and achieve monthly quotas.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge
  • Replenished supplies, bags and other materials at each cash wrap.
  • Set up and explained new membership contracts.
  • Recommended alternative items if product was out of stock.
  • Trained and served as a peer coach for new sales associates.
  • Priced merchandise, stocked shelves and took inventory of supplies.Asset and loss prevention
  • Identified potential shoplifters and alerted management.
  • Followed merchandising guidelines to present visually appealing displays.
  • Responded to all customer inquiries thoroughly and professionally.
  • Active in multiple store resets
2009 - 2011

Service And Pricing Manager  

Dollar City 123
  • Processed cash and credit payments rapidly and accurately.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Answered customer questions about product availability and shipment times.
  • Stocked shelves and supplies and organized displays.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Setup store for grand opening 
  • Negotiated prices, discount terms and all transportation arrangements for merchandise.
  • Assembled promotional displays, including quarter and full-size point of purchase displays.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Monitored and analyzed sales records and consumer purchasing trends.
  • Anticipated consumer buying patterns to create a purchase and inventory plan.
  • Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
  • Completed stock orders and managed inventory levels.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Loaded and unloaded merchandise using a ladder and pallet jack.
  • Complete setup of store database and pos system 
  • Managed off site marketing ​

Education

Education
1997 - 2000

High School Diploma

Modesto High School

Business and Computers