Consumer Customer Service Representative
COMPANY, City, State
Interfaced with distributors to resolve issues raised by consumers and retail stores. Responded to technical battery questions from consumers. Conducted research and collaborated with technical experts to resolve cases. Processed consumers' requests for refunds and detected fraudulent claims.
- Contributed to 50% increase in call and email volume answered in 12 months by CCS team.
- Recruited new stores nationwide by phone and new staff in North Dallas area by posters and phone.
- Saved the company thousands of dollars by effectively resolving claims and preventing losses.
- Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.