Provide leadership and support for business consulting firm employing more than 100 associates.
Manage 12 team members in daily administration of office activities to include processing AP/AR, preparing correspondence / documentation, and managing client records / databases. Interface with employees across multiple departments, ensuring efficient completion of special projects. Deliver effective, hands-on training to new employees and motivate existing staff to achieve top-notch performance. Address client inquiries, providing account information and facilitating collection processes.
- Implemented efficient records-management system that saved up to 10 hours per week.
- Formally commended by senior management for exceptional flexibility and resourcefulness in rapidly changing situations.