Following is a list of my job duties and skills, organized by employer.
Liberty Mutual (Safeco) - In this position I fulfill a complex role as a PC support technician, network support technician, and Telecommunications technician. My primary responsibilities include vendor interaction and ordering for our growing telecommuter workforce, desktop support in a 700+ user combined call center and regional claims office, and local telephony support in an Avaya G3R environment. Additionally, I am IBM Certified for warranty repair of desktop and mobile platforms, and HP Certified for warranty repairs on HP desktops/workstations.
Cascade - Dedicated contract technical support person for the Bank of America Bankcard Services call center in Spokane, Washington. In this capacity, I supported 500+ personnel with hardware, software, and network connectivity issues on a daily basis. I was also responsible for maintenance of an inventory database, IP address sheets, organization and upkeep of telecom closets, Token Ring and Ethernet network wiring. Assist network administrators in installation and maintenance of network hardware.
Telect - User troubleshooting in HP ASK, Oracle, Groupwise, Novell Netware 3.12 and 4, Windows NT 4.0, Windows 95, MS Office Suite, Meridian PBX and voice mail. Assist technical staff in hardware and software upgrades and installations. Set up user logins and passwords in Oracle/HP9000. Work as part of IS team to maintain smooth operation for end users.
I am eager to speak with you to discuss how these skills, coupled with my intense desire to learn and be challenged, will become an asset to your organization.