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Work experience

Jun 2012Present

Assistant Business Manager

MeyerPark Charter School
  • Responsible for payroll administration.
  • Responsible for new hire paperwork and orientation.
  • Provide name tags for employees.
  • Maintain employee files.
  • Receive and distribute mail.
  • Maintain cleanliness and organization of admin. booth.
  • Assist in answering phones.
  • Perform same duties as other hourly employees as necessary.
  • Required to learn company policies and procedures.
Feb 2007Sep 2010

Customer Service Manager

United States Army-Financial Services
  • Prepared a team of highly motivated personnel to provide excellent customer service to more than 17,000 customers.
  • Lead team to ensure that goals and expectations from senior management were always followed.
  • Counseled team members monthly to show their progression or regression.
  • Managed the difficult cases that required communications with regional branch.
  • Maintained files for customers and reconciled those files monthly to ensure proper care was given to
Oct 2002Jan 2007

Customer Service Representative

United States Army-Financial Services
  • Operated face-to-face with customers on a daily basis providing excellent customer service.
  • Prepared special bank deposits for personnel depositing into extra-curricular funding.
  • Code and input transactions that impacted the customer small or great.


Jan 2011May 2015

B.S. Accounting

Texas Southern University


Eight years of driven customer service representation with the ability to solve customer problems and explain to the customer what happened. Self-driven motivation to complete tasks and help the company meet and exceed company standards. Excellent written and oral communication skills. Proficient in Microsoft Office, Defense Joint Master Pay System, and Websmart.