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Career Objective

A highly recognized luxury sales coordinator and hospitality services professional offering top notch skills at enhancing organizations' bottom-lines through a customer-centric approach and excellent leadership and interpersonal skills. My experience in taking initiatives, accepting responsibilities, making real time decisions that are customer focused, and working with a team will allow me to thrive in an environment eager for growth and continued customer focus.

Qualifications Summary

As a tremendously goal driven individual, I find a way to thrive in any given work environment. I love to learn, my goal in life is to never limit myself. I am open to any and every challenge or task that is handed me.  

Professional Experience

Sep 2016Present

Customer Care Specialist / Operations Manager

Audi on demand

Audi on demand gives customers access to a wide range of the Audi vehicle lineup in 5 easy steps, from the Audi A3 e-tron, to the Audi R8 V10 plusRent an Audi vehicle by the day for up to 28 days and have it delivered to you anywhere in San Francisco city limits by one of our personal concierges.

Via the website or the Audi on demand app – currently available for download in the App store – customers select their preferred Audi model. It is then personally delivered to them at the location of their choice by an Audi on demand concierge, who will help the customer get acquainted with the vehicle, from setting music preferences to tailoring the navigation system.

Audi on demand is perfect for celebrating special occasions, taking an extended test drive if you're in the market for an Audi, entertaining and impressing clients, and escaping the city for a getaway to your favorite NorCal destinations, whether it's Wine Country, Tahoe, Big Sur, or maybe even a cruise along the Pacific Coast Highway to enjoy the view.

Aug 2015Sep 2016

Reservations Sales Agent

Meadowood Napa Valley

Work with Executive Management creating sales packages, collateral, outreach plans, and executes full implementation of outreach plans. Implement Sales and Marketing business plans to maximize revenues while maintaining the highest levels of guest satisfaction and retention. Responsible for generating profit for the resort by selling all aspects including rooms (group & transient), events, food & beverage, spa services, all to increase optimum yield in each market.

Greet and attend to immediate needs of guests upon arrival and follow through attention throughout stay. Fulfill special requests and/or special handling instructions as necessary in addition to our anticipatory actions.

Focus on the upselling total sales of the hotel, including spa and restaurant offerings. Solicit key accounts to positively impact the quality and volume of both group and transient business. Train and mentor new and existing members of the Meadowood team.

At Meadowood we come honestly by our commitment to showcasing Napa Valley's remarkable people and the region's most robust collection of amenities, activities and services including golf, tennis, croquet, hiking, swimming, fitness, spa, wine experiences, Napa Valley destination weddings and a Michelin three- star restaurant.

Feb 2014Aug 2015

Leisure Sales Coordinator

Auberge du Soleil

One of Napa Valley’s first and most prestigious luxury inn with 50 one and two bedroom suites located on 33 acres in Rutherford, CA.

Work with Executive Management creating sales packages, collateral, outreach plans, and executes full implementation of outreach plans. Implement Sales and Marketing business plans to maximize revenues while maintaining the highest levels of guest satisfaction and retention. Responsible for generating profit for the resort by selling all aspects including rooms (group & transient), events, food & beverage, spa services, all to increase optimum yield in each market.

Greet and attend to immediate needs of guests upon arrival and follow through attention throughout stay. Fulfill special requests and/or special handling instructions as necessary.

Focus on the upselling total sales of the hotel, including spa and restaurant offerings. Solicit key accounts to positively impact the quality and volume of both group and transient business. Train and mentor new and existing members of the Sales team.

Work with Marketing team and gives input on strategy and coordination of all advertising campaigns. Develop and maintain a good partnerships with recurring guests, local area concierges, and travel agents throughout the world. Develop and produce a “Weekly VIP Arrival Report”, highlighting guests which have stayed at the property previously and any issues they may have previously encountered.

Consistently average 175% monthly revenue goals/quota and leading sales team in total sales 8 out of the last 12 months.

During my tenure, I received 100+ “Thank you” cards for excellence in job performance, four “Make the Moment” recognitions from my superiors. (Formal recognition for going above and beyond both expectations and industry standards) and Awarded Employee of the Month for October 2015.

Feb 2013Feb 2014

PBX Operator

Auberge du Soleil

One of Napa Valley’s first and most prestigious luxury inn with 50 one and two bedroom suites located on 33 acres in Rutherford, CA.

Processed incoming and outgoing communications while maintaining a positive and professional image. Received all guest requests and entered into Guest Request Database and follow up to ensure needs have been met. Provide information to guest inquiries and coordinates all guest requests for special arrangements or services. Forward messages and faxes as needed to guests and various departments. Coordinated radio communications between security, engineering and the MOD in both emergency and nonemergency situations.

Collaborated with other department heads such as Housekeeping, Bell, Valet and In Room Dining to make sure the guest rooms were ready and had their amenities in place for check-in. Prepared guest Itineraries and arrival packets for front desk to present the guest upon check-in. Draft customized welcome and departure letter signed by General Manager to either be placed into the guest room upon check-in or to be mailed to the guest home address upon departure.

Jan 2005Jan 2014

Snack Shack Manager

Napa Little League

Providing nutritious and delicious ballpark food to hundreds of Napa's families from February to October each year.

Scheduled and managed staff, including establishing staff performance and behavioral guidelines. Established new menu and pricing, ordered and maintained inventory of snack/food items. Worked with outside snack/food vendors. Collected cash receipts, deposited receipts into bank daily and gave receipts to Treasurer. Revenues increased 56% while expenses dropped 19% under my management.

Jan 2012Jan 2014

Warehouse Production Specialist

Anu Wine Storage & Fulfillment

Premier wine Bottling, storage, transportation and distribution facility located in Napa, CA. 

Managed the packing and shipping out of orders with care as well as assisting carriers with their pickups of all outgoing shipments. Trained and supervised the temporary staff of warehouse workers as necessary.

Processed all samples and donation requests both domestic and international for ownership, internal employees, events, tastings, education, public relations, sales, marketing, legal and wine making production. Extreme attention to detail is critical in ensuring compliance with federal and state alcoholic beverage regulations. Prepared invoices for customs clearance on international samples, and any other export documentation as required. 

Education

Software Proficiency

Microsoft Office, Apple Products, Adobe Photoshop, SynXis, Spring Miller Property Management Systems, Agilysys Visual One Property Management Systems, Returnity, Opera, Delphi, Google Docs, Salesforce, CeloPay, Navis, CyberSource, Salesforce, Aria