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Work experience

Aug 2008Present

Clinic Administrator

Massage Envy of Allen
  • Recruited directed and developed up to 40 employees and provided them with on going training and incentives to reach and succeed personal sales and productivity goals.
  • Quickly built Massage Envy of Allen into one of the top performing and consistent clinics in the Dallas/Ft. Worth area, promoting the motto:"Customers come first, and it starts with YOU"
  • Managed all profit and loss aspects, bring order, accountability, and efficiency to business operations.
  • Successfully met and exceeded payroll expectations (reduced overhead), inventory shrink goals, proper banking procedures (improved money handling), and increased sales revenue and member growth.
Jun 2007Jul 2008

Manager

  • Mentored and coached team members to meet and exceed personal sales, and productivity goals.
  • Quickly recruited and launched  a quality team in the Stonebriar Centre, that met and exceeded all sales and profitability goals.
  • Recruited, trained and mentored managers and associates in assigned North Dallas area (Collin Creek, Vista Ridge, Stonebriar Centre and The Galleria)
  • Successfully met and exceeded payroll expectations (reduced overhead), inventory shrink goals, proper banking procedures (improved money handling), and increased sales revenue and member growth.
  • Met and exceeded  the company standards in customer service by implemented Wow customer service (An experience where the customer always leaves with more than what they expected)
May 2003Jun 2007

General Manager

Cornerstone Entertainment, LLC
  • Recruited directed and developed up to 40 employees 2 locations and provided them with on going training and incentives to reach and exceed personal sales and productivity goals.
  • Quickly established Adolph's as a safe, fun, interactive and patron friendly establishment. Increased sales by 40% the first month, and maintained a 20% rate of growth through the first year.
  • Managed all profit and loss aspects, bring order, accountability, and efficiency to business operations.
  • Successfully met and exceeded payroll expectations (reduced overhead), inventory shrink goals, proper banking procedures (improved money handling), and increased sales revenue and member growth.
Jan 2000May 2003

Manager

AT&T Wireless
  • Opened, merchandised and established new client base. Increased by 25% revenue for 6 months and averaged a 15% increase for the next year. Plano location was one of the top performing locations in North Dallas within the first year of opening.
  • Mentored and coached team members to meet and exceed person sales, and productivity goals.
  • Quickly recruited and launched  a quality team in the Plano Collin Creek location, that met and exceeded all sales and profitability goals.
  • Recruited, trained and mentored assistants and associates to create a profitable and successful team.
  • Met and exceeded  the company standards in customer service by implemented Wow customer service (An experience where the customer always leaves with more than what they expected)
Apr 1992Dec 1999

Manager

FOOTLOCKER

  • Managed all profit and loss aspects, bring order, accountability, and efficiency to business operations.
  • Successfully met and exceeded payroll expectations (reduced overhead), inventory shrink goals, proper banking procedures (improved money handling), and increased sales revenue and member growth.
  • Managed all profit and loss aspects, bring order, accountability, and efficiency to business operations.
  • Successfully met and exceeded payroll expectations (reduced overhead), inventory shrink goals, proper banking procedures (improved money handling), and increased sales revenue and member growth.

SAN FRANCISCO MUSIC BOX COMPANY

  • Managed all profit and loss aspects, bring order, accountability, and efficiency to business operations.
  • Successfully met and exceeded payroll expectations (reduced overhead), inventory shrink goals, proper banking procedures (improved money handling), and increased sales revenue and member growth.
  • Managed all profit and loss aspects, bring order, accountability, and efficiency to business operations.
  • Successfully met and exceeded payroll expectations (reduced overhead), inventory shrink goals, proper banking procedures (improved money handling), and increased sales revenue and member growth.
  • Recruited directed and developed up to 75 employees 8 seasonal locations and provided them with on going training and incentives to reach and exceed personal sales and productivity goals.

Education

Sep 1995May 1997

N/A

Texas Tech

Skills

Mentoring/Coaching
Communication Skills
Customer service
I like to provide Wow customer service. I always want a customer of mine to feel like I have given them more than what they expected. I want them to walk away and go wow; I will send everybody I know to him. I listen, empathize and follow-up with consistency.

Objective

To obtain a challenging career, in a management position, that will let me utilize and showcase my leadership, customer service and sales skills.

Interest

Family

Engaging People

Mentoring/Teaching

Sports

References

Robert Sullivan

Owner: Adolph's Bar and Grill and Nirvana.

Mark Alanis

District Manager: Footlocker

Paul Clemons

District Manager: AT&T Wireless.

Brent Sisson

Adolph's contractor for remodel.

Strong business relationship.